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Léo-Paul Géneau
gitlab-ce
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6d69ff61
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6d69ff61
authored
Oct 09, 2018
by
Mek Stittri
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Clarify SLA for defects
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2a566202
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doc/development/contributing/issue_workflow.md
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doc/development/contributing/issue_workflow.md
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6d69ff61
...
@@ -108,12 +108,12 @@ Priority labels help us define the time a ~bug fix should be completed. Priority
...
@@ -108,12 +108,12 @@ Priority labels help us define the time a ~bug fix should be completed. Priority
If there are multiple defects, the priority decides which defect has to be fixed immediately versus later.
If there are multiple defects, the priority decides which defect has to be fixed immediately versus later.
This label documents the planned timeline & urgency which is used to measure against our actual SLA on delivering ~bug fixes.
This label documents the planned timeline & urgency which is used to measure against our actual SLA on delivering ~bug fixes.
| Label | Meaning |
Estimate time to fix
|
| Label | Meaning |
Defect SLA (applies only to ~bug and ~security defects)
|
|-------|-----------------|------------------------------------------------------------------|
|-------|-----------------|------------------------------------------------------------------
----------
|
| ~P1 | Urgent Priority | The current release + potentially immediate hotfix to GitLab.com |
| ~P1 | Urgent Priority | The current release + potentially immediate hotfix to GitLab.com
(30 days)
|
| ~P2 | High Priority | The next release |
| ~P2 | High Priority | The next release
(60 days)
|
| ~P3 | Medium Priority | Within the next 3 releases (approx one quarter
)
|
| ~P3 | Medium Priority | Within the next 3 releases (approx one quarter
or 90 days)
|
| ~P4 | Low Priority | Anything outside the next 3 releases (
approx beyond one quarter)
|
| ~P4 | Low Priority | Anything outside the next 3 releases (
more than one quarter or 120 days)
|
## Severity labels
## Severity labels
...
...
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