Commit e30f0d54 authored by Amy Qualls's avatar Amy Qualls

Merge branch 'incident-management-docs' into 'master'

Add Incident docs

See merge request gitlab-org/gitlab!39111
parents f802d0bf 35ab1396
...@@ -24,7 +24,7 @@ For users with at least Developer [permissions](../../user/permissions.md), the ...@@ -24,7 +24,7 @@ For users with at least Developer [permissions](../../user/permissions.md), the
Incident Management list is available at **Operations > Incidents** Incident Management list is available at **Operations > Incidents**
in your project's sidebar. The list contains the following metrics: in your project's sidebar. The list contains the following metrics:
![Incident Management List](img/incident_list_v13_3.png) ![Incident Management List](img/incident_list_sort_v13_3.png)
- **Incident** - The description of the incident, which attempts to capture the - **Incident** - The description of the incident, which attempts to capture the
most meaningful data. most meaningful data.
...@@ -32,6 +32,19 @@ in your project's sidebar. The list contains the following metrics: ...@@ -32,6 +32,19 @@ in your project's sidebar. The list contains the following metrics:
standard GitLab pattern of `X time ago`, but is supported by a granular date/time standard GitLab pattern of `X time ago`, but is supported by a granular date/time
tooltip depending on the user's locale. tooltip depending on the user's locale.
- **Assignees** - The user assigned to the incident. - **Assignees** - The user assigned to the incident.
- **Published** - Whether or not an incident is published to the
[Status Page](./status_page.md). **(ULTIMATE)**
The Incident Management list displays incidents sorted by incident created date.
([Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/229534) to GitLab core in 13.3).)
To see if a column is sortable, point your mouse at the header. Sortable columns
display an arrow next to the column name.
The Incident list supports a simple free text search, which filters on the
**Title** and **Incident** fields.
To filter incidents by their status, click **Open**, **Closed**, or **All**
above the incident list.
NOTE: **Note:** NOTE: **Note:**
Incidents share the [Issues API](../../user/project/issues/index.md). Incidents share the [Issues API](../../user/project/issues/index.md).
...@@ -325,7 +338,7 @@ to create issues when alerts are triggered: ...@@ -325,7 +338,7 @@ to create issues when alerts are triggered:
1. Navigate to **Settings > Operations > Incidents** and expand 1. Navigate to **Settings > Operations > Incidents** and expand
**Incidents**: **Incidents**:
![Incident Management Settings](img/incident_management_settings.png) ![Incident Management Settings](img/incident_management_settings_v13_3.png)
1. For GitLab versions 11.11 and greater, you can select the **Create an issue** 1. For GitLab versions 11.11 and greater, you can select the **Create an issue**
checkbox to create an issue based on your own checkbox to create an issue based on your own
...@@ -365,6 +378,8 @@ For users with at least Developer [permissions](../../user/permissions.md), to c ...@@ -365,6 +378,8 @@ For users with at least Developer [permissions](../../user/permissions.md), to c
- Create a new issue using the `incident` template available when creating it. - Create a new issue using the `incident` template available when creating it.
- Create a new issue and assign the `incident` label to it. - Create a new issue and assign the `incident` label to it.
![Incident List Create](img/incident_list_create_v13_3.png)
## Configure PagerDuty integration ## Configure PagerDuty integration
> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/119018) in GitLab 13.3. > [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/119018) in GitLab 13.3.
...@@ -377,7 +392,7 @@ in both PagerDuty and GitLab: ...@@ -377,7 +392,7 @@ in both PagerDuty and GitLab:
1. Navigate to **Settings > Operations > Incidents** and expand **Incidents**. 1. Navigate to **Settings > Operations > Incidents** and expand **Incidents**.
1. Select the **PagerDuty integration** tab: 1. Select the **PagerDuty integration** tab:
![PagerDuty incidents integration](img/pagerduty_incidents_integration_13_3.png) ![PagerDuty incidents integration](img/pagerduty_incidents_integration_v13_3.png)
1. Activate the integration, and save the changes in GitLab. 1. Activate the integration, and save the changes in GitLab.
1. Copy the value of **Webhook URL** for use in a later step. 1. Copy the value of **Webhook URL** for use in a later step.
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