Commit 6113a8a7 authored by Rafael Monnerat's avatar Rafael Monnerat

slapos_crm: New report for Support Request Activity related to SlapOS

parent e10fbd87
from Products.ERP5Form.Report import ReportSection
result=[]
result.append(ReportSection(
path=context.getPhysicalPath(),
level=2,
title=context.Base_translateString('Current State'),
form_id="SupportRequestModule_viewTicketCurrentStatus"))
result.append(ReportSection(
path=context.getPhysicalPath(),
level=2,
title=context.Base_translateString('Support Request Montly Activity'),
form_id="SupportRequestModule_viewTicketActivity"))
return result
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from DateTime import DateTime
from Products.ERP5Type.Document import newTempDocument
portal = context.getPortalObject()
# Hardcode the Date Range here
today = DateTime()
date_set = set(["%s/%02d" % ((today-x).year(), (today-x).month()) for x in range(0,370, 27)])
def getSupportRequestList(creation_date, resource_uid=None):
return portal.portal_catalog(
portal_type="Support Request",
default_resource_uid=resource_uid,
creation_date=creation_date)
def countSupportRequest(creation_date, resource_uid=None):
return len(getSupportRequestList(creation_date, resource_uid))
def countEvent(creation_date, resource_uid=None):
sr_uid_list = [sr.uid for sr in getSupportRequestList(creation_date, resource_uid)]
if not sr_uid_list:
return 0
return portal.portal_catalog.countResults(
default_follow_up_uid=[sr.uid for sr in getSupportRequestList(creation_date, resource_uid)],
creation_date=creation_date)[0][0]
monitor_resource_uid = context.service_module.slapos_crm_monitoring.getUid()
stats_list = []
creation_date_list = list(date_set)
creation_date_list.sort()
for creation_date in creation_date_list:
line = newTempDocument(context, '%s' % creation_date.replace("/", "_"), **{
"uid": "%s_%s" % (context.getUid(), len(stats_list)),
"title": creation_date,
"event_user_amount": countSupportRequest(creation_date, resource_uid='NOT %s' % monitor_resource_uid),
"user_amount": countEvent(creation_date, resource_uid='NOT %s' % monitor_resource_uid),
"monitor_amount": countSupportRequest(creation_date, resource_uid=monitor_resource_uid),
"event_monitor_amount": countEvent(creation_date, resource_uid=monitor_resource_uid)})
stats_list.append(line)
return stats_list
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<value> <string>ListBox_viewSliderPageNavigationRenderer</string> </value>
</item>
<item>
<key> <string>page_template</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>portal_types</string> </key>
<value>
<list>
<tuple>
<string>Support Request</string>
<string>Support Request</string>
</tuple>
</list>
</value>
</item>
<item>
<key> <string>report_root_list</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>report_tree</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>row_css_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>search</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>search_columns</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>select</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>selection_name</string> </key>
<value> <string>ticket_activity_report_selection</string> </value>
</item>
<item>
<key> <string>sort</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>sort_columns</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>stat_columns</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>stat_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>style_columns</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Monthly Created Tickets and Events</string> </value>
</item>
<item>
<key> <string>untranslatable_columns</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>url_columns</string> </key>
<value>
<list/>
</value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</pickle>
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<global name="Method" module="Products.Formulator.MethodField"/>
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<pickle>
<dictionary>
<item>
<key> <string>method_name</string> </key>
<value> <string>SupportRequestModule_getTicketActivityReportList</string> </value>
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<value> <string>your_comment</string> </value>
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<dictionary>
<item>
<key> <string>external_validator_failed</string> </key>
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<key> <string>required_not_found</string> </key>
<value> <string>Input is required but no input given.</string> </value>
</item>
<item>
<key> <string>too_long</string> </key>
<value> <string>Too much input was given.</string> </value>
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</dictionary>
</value>
</item>
<item>
<key> <string>overrides</string> </key>
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<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
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<key> <string>css_class</string> </key>
<value> <string></string> </value>
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<key> <string>default</string> </key>
<value> <string></string> </value>
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<value> <string></string> </value>
</item>
<item>
<key> <string>display_maxwidth</string> </key>
<value> <string></string> </value>
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<key> <string>display_width</string> </key>
<value> <string></string> </value>
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<key> <string>editable</string> </key>
<value> <string></string> </value>
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<value> <string></string> </value>
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<value> <string></string> </value>
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<value> <string></string> </value>
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<item>
<key> <string>input_type</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>max_length</string> </key>
<value> <string></string> </value>
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<key> <string>required</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
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<value> <string></string> </value>
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<key> <string>unicode</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>whitespace_preserve</string> </key>
<value> <string></string> </value>
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</dictionary>
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<key> <string>tales</string> </key>
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<dictionary>
<item>
<key> <string>alternate_name</string> </key>
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<key> <string>css_class</string> </key>
<value> <string></string> </value>
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<value> <string></string> </value>
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<item>
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<item>
<key> <string>display_maxwidth</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>display_width</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>editable</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
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<key> <string>extra</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hidden</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>input_type</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>max_length</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>required</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>truncate</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>unicode</string> </key>
<value> <string></string> </value>
</item>
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<key> <string>whitespace_preserve</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</value>
</item>
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<key> <string>values</string> </key>
<value>
<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default</string> </key>
<value> <string>The table above represents the Support Requests and Messages (Events) created by the Users and by the Monitoring Alarms. Those Monitor Alarms generate one ticket for every instance or computer which are reporting failure. All those tickets are handled by the Support Team attention.</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>display_maxwidth</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>display_width</string> </key>
<value> <int>20</int> </value>
</item>
<item>
<key> <string>editable</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>extra</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hidden</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>input_type</string> </key>
<value> <string>text</string> </value>
</item>
<item>
<key> <string>max_length</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>required</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Comment</string> </value>
</item>
<item>
<key> <string>truncate</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>unicode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>whitespace_preserve</string> </key>
<value> <int>0</int> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</pickle>
</record>
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<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
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<global name="ERP5 Form" module="erp5.portal_type"/>
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<key> <string>_bind_names</string> </key>
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<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
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<dictionary>
<item>
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<dictionary/>
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<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>action</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>edit_order</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>encoding</string> </key>
<value> <string>UTF-8</string> </value>
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<item>
<key> <string>enctype</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>group_list</string> </key>
<value>
<list>
<string>left (User Tickets)</string>
<string>right</string>
<string>right (Monitor)</string>
<string>center</string>
<string>bottom</string>
<string>hidden</string>
</list>
</value>
</item>
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<key> <string>groups</string> </key>
<value>
<dictionary>
<item>
<key> <string>bottom</string> </key>
<value>
<list/>
</value>
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<key> <string>center</string> </key>
<value>
<list/>
</value>
</item>
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<key> <string>hidden</string> </key>
<value>
<list>
<string>your_reportbox</string>
</list>
</value>
</item>
<item>
<key> <string>left (User Tickets)</string> </key>
<value>
<list>
<string>your_at_date</string>
</list>
</value>
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<item>
<key> <string>right</string> </key>
<value>
<list/>
</value>
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<item>
<key> <string>right (Monitor)</string> </key>
<value>
<list/>
</value>
</item>
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</value>
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<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
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<key> <string>method</string> </key>
<value> <string>POST</string> </value>
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<item>
<key> <string>name</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
</item>
<item>
<key> <string>pt</string> </key>
<value> <string>report_view</string> </value>
</item>
<item>
<key> <string>row_length</string> </key>
<value> <int>4</int> </value>
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<item>
<key> <string>stored_encoding</string> </key>
<value> <string>UTF-8</string> </value>
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<key> <string>title</string> </key>
<value> <string>SlapOS Ticket Activity Report</string> </value>
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<value> <int>0</int> </value>
</item>
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<value> <string></string> </value>
</item>
<item>
<key> <string>update_action_title</string> </key>
<value> <string></string> </value>
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<key> <string>id</string> </key>
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<dictionary>
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<key> <string>overrides</string> </key>
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<value> <string></string> </value>
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<value> <string></string> </value>
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<key> <string>report_method</string> </key>
<value> <string></string> </value>
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<value> <string></string> </value>
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<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
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<item>
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<value> <string></string> </value>
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<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
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<key> <string>editable</string> </key>
<value> <string></string> </value>
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<item>
<key> <string>external_validator</string> </key>
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<value> <string></string> </value>
</item>
<item>
<key> <string>report_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</value>
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<value>
<dictionary>
<item>
<key> <string>alternate_name</string> </key>
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<item>
<key> <string>css_class</string> </key>
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<value> <string></string> </value>
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<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
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<key> <string>hidden</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>report_method</string> </key>
<value> <string>SupportRequestModule_getSupportRequestReportSectionList</string> </value>
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<item>
<key> <string>title</string> </key>
<value> <string>your_reportbox</string> </value>
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</value>
</item>
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<?xml version="1.0"?>
<ZopeData>
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<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
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<value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
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<list/>
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<value>
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<string>left</string>
<string>right</string>
<string>center</string>
<string>bottom</string>
<string>hidden</string>
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<value>
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<value>
<list>
<string>your_format</string>
<string>your_portal_skin</string>
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<key> <string>right</string> </key>
<value>
<list/>
</value>
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</value>
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<item>
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<value> <string>SupportRequestModule_viewTicketActivityReportDialog</string> </value>
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<value> <string>POST</string> </value>
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<item>
<key> <string>name</string> </key>
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<item>
<key> <string>pt</string> </key>
<value> <string>form_dialog</string> </value>
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<item>
<key> <string>row_length</string> </key>
<value> <int>4</int> </value>
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<item>
<key> <string>stored_encoding</string> </key>
<value> <string>UTF-8</string> </value>
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<item>
<key> <string>title</string> </key>
<value> <string>Ticket Activity</string> </value>
</item>
<item>
<key> <string>unicode_mode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>update_action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>update_action_title</string> </key>
<value> <string></string> </value>
</item>
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<ZopeData>
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<pickle>
<global name="ListField" module="Products.Formulator.StandardFields"/>
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<pickle>
<dictionary>
<item>
<key> <string>id</string> </key>
<value> <string>your_format</string> </value>
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<key> <string>message_values</string> </key>
<value>
<dictionary>
<item>
<key> <string>external_validator_failed</string> </key>
<value> <string>The input failed the external validator.</string> </value>
</item>
<item>
<key> <string>required_not_found</string> </key>
<value> <string>Input is required but no input given.</string> </value>
</item>
<item>
<key> <string>unknown_selection</string> </key>
<value> <string>You selected an item that was not in the list.</string> </value>
</item>
</dictionary>
</value>
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...@@ -8,4 +8,5 @@ Regularisation Request | document_list ...@@ -8,4 +8,5 @@ Regularisation Request | document_list
Regularisation Request | new_event Regularisation Request | new_event
Regularisation Request | view Regularisation Request | view
Support Request Module | rss_view Support Request Module | rss_view
Support Request Module | slapos_support_request_activity_report
Support Request | view_monitoring Support Request | view_monitoring
\ No newline at end of file
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