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Commit bebf7b6a authored by Rafael Monnerat's avatar Rafael Monnerat
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slapos_crm: Refactor, clean up and optimize Support Request Generation for Monitoring

parent 339fba9c
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Showing with 1632 additions and 1588 deletions
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_check_computer_state.xml → master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_check_computer_state.xml
View file @ bebf7b6a
......@@ -12,9 +12,7 @@
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
<value> <string>Check if a public or a friend computer contacted master recently and create a ticket if the computer stops to contact master after some time.</string> </value>
</item>
<item>
<key> <string>enabled</string> </key>
......@@ -22,7 +20,7 @@
</item>
<item>
<key> <string>id</string> </key>
<value> <string>slapos_check_computer_state</string> </value>
<value> <string>slapos_crm_check_computer_state</string> </value>
</item>
<item>
<key> <string>periodicity_hour</string> </key>
......
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_check_partially_allocated_instance.xml → master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_check_instance_in_error.xml
View file @ bebf7b6a
......@@ -8,7 +8,7 @@
<dictionary>
<item>
<key> <string>active_sense_method_id</string> </key>
<value> <string>Alarm_findAndNofitiyUnallocatedSoftwareInstance</string> </value>
<value> <string>Alarm_checkHostingSubscriptionState</string> </value>
</item>
<item>
<key> <string>description</string> </key>
......@@ -20,7 +20,7 @@
</item>
<item>
<key> <string>id</string> </key>
<value> <string>slapos_crm_check_partially_allocated_instance</string> </value>
<value> <string>slapos_crm_check_instance_in_error</string> </value>
</item>
<item>
<key> <string>periodicity_hour</string> </key>
......
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_check_software_instance_state.xml → master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_check_update_personal_allocation_scope.xml
View file @ bebf7b6a
......@@ -8,11 +8,11 @@
<dictionary>
<item>
<key> <string>active_sense_method_id</string> </key>
<value> <string>Alarm_checkSoftwareInstanceState</string> </value>
<value> <string>Alarm_checkAndUpdatePersonalComputerAllocationScope</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string>Vefity the state of the instances which are hosted on public servers.</string> </value>
<value> <string>Automatically turn allocation scope of personal computer to closed if the computer were never used.</string> </value>
</item>
<item>
<key> <string>enabled</string> </key>
......@@ -20,7 +20,7 @@
</item>
<item>
<key> <string>id</string> </key>
<value> <string>slapos_check_software_instance_state</string> </value>
<value> <string>slapos_crm_check_update_personal_allocation_scope</string> </value>
</item>
<item>
<key> <string>periodicity_hour</string> </key>
......@@ -28,21 +28,17 @@
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_hour_frequency</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>periodicity_minute</string> </key>
<value>
<tuple/>
<tuple>
<int>5</int>
</tuple>
</value>
</item>
<item>
<key> <string>periodicity_minute_frequency</string> </key>
<value>
<none/>
</value>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>periodicity_month</string> </key>
......@@ -68,7 +64,7 @@
</tuple>
<state>
<tuple>
<float>1377608640.0</float>
<float>1399420800.0</float>
<string>GMT</string>
</tuple>
</state>
......@@ -93,7 +89,7 @@
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Check instances\' state</string> </value>
<value> <string>Check and Update Personal Computer Allocation Scope</string> </value>
</item>
</dictionary>
</pickle>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkAndUpdateComputerAllocationScope.xml
View file @ bebf7b6a
......@@ -50,13 +50,10 @@
</item>
<item>
<key> <string>_body</string> </key>
<value> <string encoding="cdata"><![CDATA[
portal = context.getPortalObject()\n
<value> <string>portal = context.getPortalObject()\n
\n
category_public = portal.restrictedTraverse("portal_categories/allocation_scope/open/public", None)\n
category_friend = portal.restrictedTraverse("portal_categories/allocation_scope/open/friend", None)\n
category_personal = portal.restrictedTraverse("portal_categories/allocation_scope/open/personal", None)\n
\n
if category_public is not None:\n
portal.portal_catalog.searchAndActivate(\n
......@@ -67,22 +64,8 @@ if category_public is not None:\n
activate_kw={\'tag\': tag}\n
)\n
\n
if category_personal is not None:\n
portal.portal_catalog.searchAndActivate(\n
portal_type=\'Computer\', \n
validation_state=\'validated\', \n
modification_date=(DateTime() - 30).strftime(\'<=%Y/%m/%d\'), \n
order_by=((\'modification_date\', "ASC"), ), \n
default_allocation_scope_uid=category_personal.getUid(), \n
left_join_list=[\'aggregate_related_uid\'], \n
aggregate_related_uid=None,\n
method_id=\'Computer_checkAndUpdatePersonalAllocationScope\',\n
activate_kw={\'tag\': tag})\n
\n
context.activate(after_tag=tag).getId()\n
]]></string> </value>
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_findAndNofitiyUnallocatedSoftwareInstance.xml → master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkAndUpdatePersonalComputerAllocationScope.xml
View file @ bebf7b6a
......@@ -54,32 +54,19 @@
portal = context.getPortalObject()\n
\n
#Get all unallocated Software Instance\n
select_dict= {\'default_aggregate_uid\': None}\n
software_instance_list = context.portal_catalog(\n
portal_type=["Software Instance", "Slave Instance"],\n
validation_state="validated",\n
# Do not fetch destroyed instances\n
# XXX slap_state=["start_requested", "stop_requested"],\n
default_aggregate_uid=None,\n
select_dict=select_dict,\n
left_join_list=select_dict.keys(),\n
group_by="specialise_uid"\n
)\n
category_personal = portal.restrictedTraverse("portal_categories/allocation_scope/open/personal", None)\n
\n
# Get the list of concerned Hosting Subscription reference\n
hs_reference_list = [si.getSpecialiseReference() for si in software_instance_list \n
if si.getSlapState() in [\'start_requested\', \'stop_requested\']\n
]\n
\n
if len(hs_reference_list) > 0:\n
if category_personal is not None:\n
portal.portal_catalog.searchAndActivate(\n
portal_type=\'Hosting Subscription\',\n
validation_state=\'validated\',\n
reference=hs_reference_list,\n
method_id=\'HostingSubscription_checkSofwareInstanceAllocationState\',\n
activate_kw = {\'tag\':tag}\n
)\n
portal_type=\'Computer\', \n
validation_state=\'validated\', \n
modification_date=(DateTime() - 30).strftime(\'<=%Y/%m/%d\'), \n
order_by=((\'modification_date\', "ASC"), ), \n
default_allocation_scope_uid=category_personal.getUid(), \n
left_join_list=[\'aggregate_related_uid\'], \n
aggregate_related_uid=None,\n
method_id=\'Computer_checkAndUpdatePersonalAllocationScope\',\n
activate_kw={\'tag\': tag})\n
\n
context.activate(after_tag=tag).getId()\n
......@@ -92,7 +79,7 @@ context.activate(after_tag=tag).getId()\n
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Alarm_findAndNofitiyUnallocatedSoftwareInstance</string> </value>
<value> <string>Alarm_checkAndUpdatePersonalComputerAllocationScope</string> </value>
</item>
</dictionary>
</pickle>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkSoftwareInstanceState.xml → master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkHostingSubscriptionState.xml
View file @ bebf7b6a
......@@ -51,16 +51,12 @@
<item>
<key> <string>_body</string> </key>
<value> <string>portal = context.getPortalObject()\n
category_uid = portal.restrictedTraverse(\n
"portal_categories/allocation_scope/open/public", None).getUid()\n
\n
if category_uid is not None:\n
portal.portal_catalog.searchAndActivate(\n
portal_type = \'Computer\',\n
validation_state = \'validated\',\n
default_allocation_scope_uid = category_uid,\n
method_id = \'Computer_checkSoftwareInstanceState\',\n
activate_kw = {\'tag\':tag} \n
portal.portal_catalog.searchAndActivate(\n
portal_type=\'Hosting Subscription\',\n
validation_state=\'validated\',\n
method_id=\'HostingSubscription_checkSofwareInstanceState\',\n
activate_kw = {\'tag\':tag}\n
)\n
\n
context.activate(after_tag=tag).getId()\n
......@@ -72,7 +68,7 @@ context.activate(after_tag=tag).getId()\n
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Alarm_checkSoftwareInstanceState</string> </value>
<value> <string>Alarm_checkHostingSubscriptionState</string> </value>
</item>
</dictionary>
</pickle>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_generateSupportRequestForSlapOS.xml
View file @ bebf7b6a
......@@ -61,6 +61,8 @@ elif source_project_value.getPortalType() == "Software Instance":\n
destination_decision = source_project_value.getSpecialiseValue().getDestinationSection()\n
elif source_project_value.getPortalType() == "Hosting Subscription":\n
destination_decision = source_project_value.getDestinationSection()\n
elif source_project_value.getPortalType() == "Software Installation":\n
destination_decision = source_project_value.getDestinationSection()\n
else:\n
destination_decision = None\n
\n
......@@ -68,33 +70,41 @@ if portal.ERP5Site_isSupportRequestCreationClosed(destination_decision):\n
# Stop ticket creation\n
return\n
\n
if not title.startswith(\'[MONITORING]\'):\n
title = \'[MONITORING] \' + title\n
support_request_in_progress = portal.portal_catalog.getResultValue(\n
portal_type = \'Support Request\',\n
title = title,\n
simulation_state = ["validated","submitted","suspended"],\n
source_project_uid = source_project_value.getUid()\n
simulation_state = ["validated", "submitted", "suspended"],\n
source_project_uid = source_project_value.getUid(),\n
)\n
\n
if support_request_in_progress is None:\n
ressource = portal.service_module.\\\n
if support_request_in_progress is not None:\n
return support_request_in_progress\n
\n
support_request_in_progress = context.REQUEST.get("support_request_in_progress", None)\n
\n
if support_request_in_progress is not None:\n
return portal.restrictedTraverse(support_request_in_progress)\n
\n
resource = portal.service_module.\\\n
slapos_crm_monitoring.getRelativeUrl()\n
support_request = portal.\\\n
\n
support_request = portal.\\\n
support_request_module.\\\n
slapos_crm_support_request_template_for_monitoring.\\\n
Base_createCloneDocument(batch_mode=1)\n
support_request.edit(\n
support_request.edit(\n
title = title,\n
description = description,\n
start_date = DateTime(),\n
destination_decision=destination_decision,\n
source_project_value = source_relative_url,\n
ressource=ressource\n
source_project_value = source_project_value,\n
resource=resource\n
)\n
support_request.validate()\n
support_request.validate()\n
\n
context.REQUEST.set("support_request_in_progress", support_request.getRelativeUrl())\n
\n
return support_request.getRelativeUrl()\n
return support_request\n
</string> </value>
</item>
<item>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Computer_checkAndUpdateAllocationScope.xml
View file @ bebf7b6a
......@@ -74,33 +74,21 @@ if not person.Person_isServiceProvider():\n
}\n
\n
# Create a ticket (or re-open it) for this issue!\n
support_request = None\n
request_title = \'We have changed allocation scope for %s\' % computer_reference\n
request_description = \'Allocation scope has been changed to \' \\\n
\'%s for %s\' % (target_allocation_scope, computer_reference)\n
\n
support_request_url = context.Base_generateSupportRequestForSlapOS(\n
support_request = context.Base_generateSupportRequestForSlapOS(\n
request_title,\n
request_description,\n
computer.getRelativeUrl()\n
)\n
if support_request_url:\n
support_request = portal.restrictedTraverse(support_request_url)\n
support_request.suspend()\n
else:\n
# XXX - Base_generateSupportRequestForSlapOS return None if the \n
# support_request already exist, but we want to use it again so...\n
support_request = portal.portal_catalog.getResultValue(\n
portal_type = \'Support Request\',\n
title = request_title,\n
simulation_state = [\'suspended\', \'open\'],\n
source_project_uid = computer.getUid()\n
)\n
if support_request is None:\n
# Existing ticket not found, can not create event for the moment\n
return\n
\n
if support_request.getSimulationState() != "validated":\n
support_request.validate()\n
\n
# Send notification message\n
message = request_description\n
notification_message = portal.portal_notifications.getDocumentValue(\n
reference=notification_message_reference)\n
\n
......@@ -108,16 +96,17 @@ if not person.Person_isServiceProvider():\n
mapping_dict = {\'computer_title\':computer.getTitle(),\n
\'computer_id\':computer_reference,\n
\'allocation_scope\':allocation_scope}\n
\n
message = notification_message.asText(\n
substitution_method_parameter_dict={\'mapping_dict\':mapping_dict})\n
else:\n
message = request_description\n
substitution_method_parameter_dict={\'mapping_dict\': mapping_dict})\n
\n
event = support_request.SupportRequest_trySendNotificationMessage(request_title,\n
message, person.getRelativeUrl())\n
event = support_request.SupportRequest_trySendNotificationMessage(\n
request_title, message, person.getRelativeUrl())\n
\n
if event is not None:\n
computer.edit(**edit_kw)\n
\n
return support_request\n
</string> </value>
</item>
<item>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Computer_checkAndUpdatePersonalAllocationScope.xml
View file @ bebf7b6a
......@@ -50,7 +50,7 @@
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>context.Computer_checkAndUpdateAllocationScope(\n
<value> <string>return context.Computer_checkAndUpdateAllocationScope(\n
target_allocation_scope = \'close/termination\',\n
notification_message_reference=\'slapos-crm-computer_personal_allocation_scope.notification\')\n
</string> </value>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Computer_checkState.xml
View file @ bebf7b6a
......@@ -76,8 +76,8 @@ try:\n
d = memcached_dict[reference]\n
d = json.loads(d)\n
last_contact = DateTime(d.get(\'created_at\'))\n
if (DateTime() - last_contact) > 1:\n
description = "The Computer %s (%s) has not contacted the server for more than 24 hours" \\\n
if (DateTime() - last_contact) > 0.01:\n
description = "The Computer %s (%s) has not contacted the server for more than 30 minutes" \\\n
"(last contact date: %s)" % (computer_title, reference, last_contact)\n
else:\n
should_notify = False\n
......@@ -85,58 +85,37 @@ except KeyError:\n
ticket_title = "[MONITORING] No information about %s" % reference\n
description = "The Computer %s (%s) has not contacted the server (No Contact Information)" % (\n
computer_title, reference)\n
\n
\n
if should_notify:\n
support_request_url = context.Base_generateSupportRequestForSlapOS(\n
support_request = context.Base_generateSupportRequestForSlapOS(\n
ticket_title,\n
description,\n
context.getRelativeUrl()\n
)\n
\n
support_request = None\n
\n
person = context.getSourceAdministrationValue(portal_type="Person")\n
if not person:\n
return support_request_url\n
\n
if support_request_url:\n
support_request = portal.restrictedTraverse(support_request_url, None)\n
else:\n
# XXX - the support request might already exists\n
support_request = portal.portal_catalog.getResultValue(\n
portal_type = \'Support Request\',\n
title = ticket_title,\n
simulation_state = \'validated\',\n
source_project_uid = context.getUid()\n
)\n
if support_request is None:\n
# Existing ticket not found, can not create event for the moment\n
return support_request_url\n
\n
return support_request\n
\n
# Send Notification message\n
notification_reference = \'slapos-crm-computer_check_state.notification\'\n
notification_message = portal.portal_notifications.getDocumentValue(\n
reference=notification_reference)\n
if notification_message is None:\n
message = """Dear user,\n
%s.\n
Do not hesitate to visit the web forum (http://community.slapos.org/forum) in case of question.\n
\n
Regards,\n
\n
The slapos team""" % description\n
if notification_message is None:\n
message = """%s""" % description\n
else:\n
mapping_dict = {\'computer_title\':context.getTitle(),\n
\'computer_id\':reference,\n
\'last_contact\':last_contact}\n
message = notification_message.asText(\n
substitution_method_parameter_dict={\'mapping_dict\':mapping_dict})\n
\n
\n
support_request.SupportRequest_trySendNotificationMessage(\n
ticket_title.replace(\'[MONITORING] \', \'\'),\n
message, person.getRelativeUrl(), 5)\n
ticket_title,\n
message, person.getRelativeUrl())\n
\n
return support_request_url\n
return support_request\n
]]></string> </value>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ERP5Site_isSupportRequestCreationClosed.xml
View file @ bebf7b6a
......@@ -50,7 +50,9 @@
</item>
<item>
<key> <string>_body</string> </key>
<value> <string># HARDCODED LIMIT TO BE MOVED TO GLOBAL PREFERENCES\n
<value> <string encoding="cdata"><![CDATA[
# HARDCODED LIMIT TO BE MOVED TO GLOBAL PREFERENCES\n
limit = 5\n
\n
kw[\'limit\'] = limit\n
......@@ -62,8 +64,10 @@ if destination_decision:\n
\n
support_request_list = context.portal_catalog(**kw)\n
\n
return len(support_request_list) == limit\n
</string> </value>
return len(support_request_list) >= limit\n
]]></string> </value>
</item>
<item>
<key> <string>_params</string> </key>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/HostingSubscription_checkSofwareInstanceAllocationState.xml → master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/HostingSubscription_checkSoftwareInstanceState.xml
View file @ bebf7b6a
......@@ -62,38 +62,45 @@ if portal.ERP5Site_isSupportRequestCreationClosed():\n
# Stop ticket creation\n
return\n
\n
hs_title = hosting_subscription.getTitle()\n
date_check_limit = addToDate(DateTime(), to_add={\'hour\': -4})\n
date_check_limit = addToDate(DateTime(), to_add={\'hour\': -1})\n
\n
if (date_check_limit - hosting_subscription.getCreationDate()) < 0:\n
# Too early to check\n
return\n
\n
#if not source_instance:\n
# return\n
\n
software_instance_list = hosting_subscription.getSpecialiseRelatedValueList(\n
portal_type=["Software Instance", "Slave Instance"])\n
\n
has_newest_allocated_instance = False\n
has_unallocated_instance = False\n
source_instance = hosting_subscription.getPredecessorValue()\n
failing_instance = None\n
\n
if not source_instance:\n
return\n
software_instance_list = [source_instance]\n
predecessors_instance = source_instance.getPredecessorValueList()\n
if len(predecessors_instance) > 0:\n
software_instance_list.extend(predecessors_instance)\n
\n
# Check if at least one software Instance is Allocated\n
for instance in software_instance_list:\n
if instance.getAggregate("") != "":\n
if (instance.getCreationDate() - date_check_limit) < 0:\n
# This instance is created for more than 4 hours\n
if instance.getSlapState() not in ["start_requested", "stop_requested"]:\n
continue\n
\n
if (date_check_limit - instance.getCreationDate()) < 0:\n
continue\n
\n
if instance.getAggregateValue() is not None:\n
has_newest_allocated_instance = True\n
if instance.getPortalType() == "Software Instance" and \\\n
instance.SoftwareInstance_hasReportedError():\n
return context.HostingSubscription_createSupportRequestEvent(\n
instance, \'slapos-crm-hosting-subscription-instance-state.notification\')\n
else:\n
has_unallocated_instance = True\n
failing_instance = instance\n
\n
if has_unallocated_instance and has_newest_allocated_instance:\n
return context.Base_generateSupportRequestForSlapOS(\n
"Hosting Subscription %s is partially allocated" % hs_title,\n
"%s has allocated instance(s) but, the instance %s (%s) has been unallocated for more than 4 hours." % (\n
hs_title, failing_instance.getTitle(), failing_instance.getAbsoluteUrl()),\n
hosting_subscription.getRelativeUrl())\n
else:\n
return\n
if has_unallocated_instance and has_newest_allocated_instance:\n
return context.HostingSubscription_createSupportRequestEvent(\n
failing_instance, \'slapos-crm-hosting-subscription-instance-allocation.notification\')\n
\n
return\n
]]></string> </value>
......@@ -104,7 +111,7 @@ else:\n
</item>
<item>
<key> <string>id</string> </key>
<value> <string>HostingSubscription_checkSofwareInstanceAllocationState</string> </value>
<value> <string>HostingSubscription_checkSoftwareInstanceState</string> </value>
</item>
</dictionary>
</pickle>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/HostingSubscription_createSupportRequestEvent.xml 0 → 100644
View file @ bebf7b6a
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>portal = context.getPortalObject()\n
\n
ticket_title = "Hosting Subscription %s is failing." % context.getTitle()\n
\n
description = "%s contains software instances which are unallocated or reporting errors." % (\n
context.getTitle())\n
\n
support_request = context.Base_generateSupportRequestForSlapOS(\n
ticket_title,\n
description,\n
context.getRelativeUrl())\n
\n
if support_request is None:\n
return\n
\n
person = context.getDestinationSectionValue(portal_type="Person")\n
if not person:\n
return\n
\n
if support_request.getSimulationState() != "validated":\n
support_request.validate()\n
\n
# Send Notification message\n
message = description\n
\n
notification_reference = notification_message_reference\n
notification_message = portal.portal_notifications.getDocumentValue(\n
reference=notification_reference)\n
if notification_message is not None:\n
mapping_dict = {\'hosting_subscription_title\':context.getTitle(),\n
\'instance\': instance.getTitle()}\n
\n
message = notification_message.asText(\n
substitution_method_parameter_dict={\'mapping_dict\':mapping_dict})\n
\n
return support_request.SupportRequest_trySendNotificationMessage(\n
ticket_title, message, person.getRelativeUrl())\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>instance, notification_message_reference</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>HostingSubscription_createSupportRequestEvent</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Person_isServiceProvider.xml
View file @ bebf7b6a
......@@ -54,7 +54,8 @@
return True\n
\n
for assignment in context.contentValues(portal_type="Assignment"):\n
if assignment.getRole() == \'service_provider\':\n
if assignment.getValidationState() == "open" and \\\n
assignment.getRole() == \'service_provider\':\n
return True\n
\n
return False\n
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/HostingSubscription_CheckInstanceState.xml → master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SoftwareInstallation_hasReportedError.xml
View file @ bebf7b6a
......@@ -50,20 +50,28 @@
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>hosting_subscription = context\n
<value> <string>from DateTime import DateTime\n
import json\n
\n
instance = hosting_subscription.getPredecessorValue()\n
if instance is None:\n
return\n
instance_list = [instance]\n
instance_list.extend(instance.getPredecessorValueList())\n
memcached_dict = context.getPortalObject().portal_memcached.getMemcachedDict(\n
key_prefix=\'slap_tool\',\n
plugin_path=\'portal_memcached/default_memcached_plugin\')\n
\n
for sub_instance in instance_list:\n
if sub_instance and \\\n
sub_instance.activate().SoftwareInstance_checkState():\n
# This instance is in failing state\n
# One notification per hosting subscription\n
break\n
try:\n
d = memcached_dict[context.getReference()]\n
except KeyError:\n
# Information not available\n
return None\n
\n
d = json.loads(d)\n
result = d[\'text\']\n
last_contact = DateTime(d.get(\'created_at\'))\n
\n
# Optimise by checking memcache information first.\n
if result.startswith(\'#error \'):\n
return last_contact\n
\n
return None\n
</string> </value>
</item>
<item>
......@@ -72,7 +80,7 @@ for sub_instance in instance_list:\n
</item>
<item>
<key> <string>id</string> </key>
<value> <string>HostingSubscription_CheckInstanceState</string> </value>
<value> <string>SoftwareInstallation_hasReportedError</string> </value>
</item>
</dictionary>
</pickle>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SoftwareInstance_checkState.xml deleted 100644 → 0
View file @ 339fba9c
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string encoding="cdata"><![CDATA[
from DateTime import DateTime\n
import json\n
\n
portal = context.getPortalObject()\n
\n
if portal.ERP5Site_isSupportRequestCreationClosed():\n
# Stop ticket creation\n
return\n
\n
if (DateTime() - context.getCreationDate()) < 2:\n
# Ignore recently created instances.\n
return\n
\n
reference = context.getReference()\n
memcached_dict = context.getPortalObject().portal_memcached.getMemcachedDict(\n
key_prefix=\'slap_tool\',\n
plugin_path=\'portal_memcached/default_memcached_plugin\')\n
\n
try:\n
d = memcached_dict[reference]\n
except KeyError:\n
return\n
\n
d = json.loads(d)\n
result = d[\'text\']\n
last_contact = DateTime(d.get(\'created_at\'))\n
\n
# Optimise by checking memcache information first.\n
if result.startswith(\'#error \'):\n
service = context.getSpecialiseValue(portal_type=\'Hosting Subscription\')\n
hosting_title = service.getTitle()\n
ticket_title = "Service %s in error state" % service.getReference()\n
description = "The instance %s of service %s has been in error state (last contact date: %s)" % (\n
reference, hosting_title, last_contact)\n
support_request_url = context.Base_generateSupportRequestForSlapOS(\n
ticket_title, description, service.getRelativeUrl())\n
\n
if not support_request_url:\n
return\n
\n
support_request = portal.restrictedTraverse(support_request_url, None)\n
person_url = service.getDestinationSection()\n
\n
if support_request is None or not person_url:\n
return support_request_url\n
\n
notification_message = portal.portal_notifications.getDocumentValue(\n
reference=\'slapos-crm-hosting_subscription_state.notification\')\n
if notification_message is None:\n
message = """Dear user,\n
%s.\n
Do not hesitate to visit the web forum (http://community.slapos.org/forum) in case of question.\n
\n
Regards,\n
\n
The slapos team""" % description\n
else:\n
mapping_dict = {\'hosting_title\':hosting_title,\n
\'hosting_url\':service.getRelativeUrl(),\n
\'instance_title\':context.getTitle(),\n
\'last_contact\':last_contact}\n
message = notification_message.asText(\n
substitution_method_parameter_dict={\'mapping_dict\':mapping_dict})\n
\n
support_request.SupportRequest_trySendNotificationMessage(\n
ticket_title, message, person_url, 0)\n
\n
return support_request_url\n
]]></string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SoftwareInstance_checkState</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Computer_checkSoftwareInstanceState.xml → master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SoftwareInstance_hasReportedError.xml
View file @ bebf7b6a
......@@ -50,25 +50,30 @@
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>portal = context.getPortalObject()\n
<value> <string>from DateTime import DateTime\n
import json\n
\n
partition_list = portal.portal_catalog(portal_type = \'Computer Partition\',\n
free_for_request = 0,\n
parent_uid = context.getUid()\n
)\n
memcached_dict = context.getPortalObject().portal_memcached.getMemcachedDict(\n
key_prefix=\'slap_tool\',\n
plugin_path=\'portal_memcached/default_memcached_plugin\')\n
\n
hosting_subscription_list = []\n
for partition in partition_list:\n
software_instance = partition.getAggregateRelatedValue(\n
portal_type=\'Software Instance\')\n
if software_instance:\n
hosting = software_instance.getSpecialiseValue(\n
portal_type=\'Hosting Subscription\')\n
if hosting and not hosting in hosting_subscription_list:\n
hosting_subscription_list.append(hosting)\n
hosting.HostingSubscription_CheckInstanceState()\n
\n
return len(hosting_subscription_list)\n
if context.getAggregateValue(portal_type="Computer Partition") is not None:\n
try:\n
d = memcached_dict[context.getReference()]\n
except KeyError:\n
return \n
\n
d = json.loads(d)\n
result = d[\'text\']\n
last_contact = DateTime(d.get(\'created_at\'))\n
\n
# Optimise by checking memcache information first.\n
if result.startswith(\'#error \'):\n
return last_contact\n
\n
# XXX time limit of 48 hours for run at least once.\n
\n
return None\n
</string> </value>
</item>
<item>
......@@ -77,7 +82,7 @@ return len(hosting_subscription_list)\n
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Computer_checkSoftwareInstanceState</string> </value>
<value> <string>SoftwareInstance_hasReportedError</string> </value>
</item>
</dictionary>
</pickle>
......
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_trySendNotificationMessage.xml
View file @ bebf7b6a
......@@ -50,23 +50,23 @@
</item>
<item>
<key> <string>_body</string> </key>
<value> <string encoding="cdata"><![CDATA[
support_request = context\n
<value> <string>support_request = context\n
portal = context.getPortalObject()\n
\n
resource = portal.service_module.slapos_crm_information.getRelativeUrl()\n
# create Web message if needed for this ticket\n
last_event = context.portal_catalog.getResultValue(\n
title=message_title,\n
follow_up_uid=support_request.getUid(), \n
sort_on=[(\'delivery.start_date\', \'DESC\')],\n
)\n
if last_event and (interval_of_day > 0) and \\\n
(DateTime() - last_event.getStartDate() < interval_of_day):\n
# User has already been notified this last 24h.\n
return\n
if last_event:\n
# User has already been notified for this problem.\n
return last_event\n
\n
event = portal.event_module.slapos_crm_web_message_template.\\\n
Base_createCloneDocument(batch_mode=1)\n
\n
event.edit(\n
title=message_title,\n
text_content=message,\n
......@@ -78,14 +78,14 @@ event.edit(\n
event.stop()\n
event.deliver()\n
\n
event.immediateReindexObject()\n
\n
return event\n
]]></string> </value>
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>message_title, message, source_relative_url, interval_of_day=1</string> </value>
<value> <string>message_title, message, source_relative_url</string> </value>
</item>
<item>
<key> <string>id</string> </key>
......
master/bt5/slapos_crm/TestTemplateItem/portal_components/test.erp5.testSlapOSCRMAlarm.xml
View file @ bebf7b6a
......@@ -6,10 +6,22 @@
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_recorded_property_dict</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
<item>
<key> <string>default_reference</string> </key>
<value> <string>testSlapOSCRMAlarm</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>test.erp5.testSlapOSCRMAlarm</string> </value>
......@@ -43,13 +55,28 @@
<item>
<key> <string>workflow_history</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
<persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
</value>
</item>
</dictionary>
</pickle>
</record>
<record id="2" aka="AAAAAAAAAAI=">
<pickle>
<global name="PersistentMapping" module="Persistence.mapping"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>data</string> </key>
<value>
<dictionary/>
</value>
</item>
</dictionary>
</pickle>
</record>
<record id="3" aka="AAAAAAAAAAM=">
<pickle>
<global name="PersistentMapping" module="Persistence.mapping"/>
</pickle>
......@@ -62,7 +89,7 @@
<item>
<key> <string>component_validation_workflow</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
<persistent> <string encoding="base64">AAAAAAAAAAQ=</string> </persistent>
</value>
</item>
</dictionary>
......@@ -71,7 +98,7 @@
</dictionary>
</pickle>
</record>
<record id="3" aka="AAAAAAAAAAM=">
<record id="4" aka="AAAAAAAAAAQ=">
<pickle>
<global name="WorkflowHistoryList" module="Products.ERP5Type.patches.WorkflowTool"/>
</pickle>
......
master/bt5/slapos_crm/TestTemplateItem/portal_components/test.erp5.testSlapOSCRMSkins.xml
View file @ bebf7b6a
......@@ -6,10 +6,22 @@
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_recorded_property_dict</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
<item>
<key> <string>default_reference</string> </key>
<value> <string>testSlapOSCRMSkins</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>test.erp5.testSlapOSCRMSkins</string> </value>
......@@ -33,20 +45,7 @@
<item>
<key> <string>text_content_warning_message</string> </key>
<value>
<tuple>
<string>W:206, 12: Unused variable \'event\' (unused-variable)</string>
<string>W:215, 4: Unused variable \'date\' (unused-variable)</string>
<string>W:1328, 4: Unused variable \'hosting_subscription\' (unused-variable)</string>
<string>W:1349, 4: Unused variable \'person\' (unused-variable)</string>
<string>W:1372, 4: Unused variable \'hosting_subscription\' (unused-variable)</string>
<string>W:1394, 4: Unused variable \'hosting_subscription\' (unused-variable)</string>
<string>W:1704, 4: Unused variable \'hosting_subscription\' (unused-variable)</string>
<string>W:1725, 4: Unused variable \'person\' (unused-variable)</string>
<string>W:1748, 4: Unused variable \'hosting_subscription\' (unused-variable)</string>
<string>W:1770, 4: Unused variable \'hosting_subscription\' (unused-variable)</string>
<string>W:1807, 2: Arguments number differs from overridden method (arguments-differ)</string>
<string>W:2033, 2: Arguments number differs from overridden method (arguments-differ)</string>
</tuple>
<tuple/>
</value>
</item>
<item>
......@@ -56,13 +55,28 @@
<item>
<key> <string>workflow_history</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
<persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
</value>
</item>
</dictionary>
</pickle>
</record>
<record id="2" aka="AAAAAAAAAAI=">
<pickle>
<global name="PersistentMapping" module="Persistence.mapping"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>data</string> </key>
<value>
<dictionary/>
</value>
</item>
</dictionary>
</pickle>
</record>
<record id="3" aka="AAAAAAAAAAM=">
<pickle>
<global name="PersistentMapping" module="Persistence.mapping"/>
</pickle>
......@@ -75,7 +89,7 @@
<item>
<key> <string>component_validation_workflow</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
<persistent> <string encoding="base64">AAAAAAAAAAQ=</string> </persistent>
</value>
</item>
</dictionary>
......@@ -84,7 +98,7 @@
</dictionary>
</pickle>
</record>
<record id="3" aka="AAAAAAAAAAM=">
<record id="4" aka="AAAAAAAAAAQ=">
<pickle>
<global name="WorkflowHistoryList" module="Products.ERP5Type.patches.WorkflowTool"/>
</pickle>
......
master/bt5/slapos_crm/TestTemplateItem/portal_components/test.erp5.testSlapOSCRMSupportRequestGeneration.xml deleted 100644 → 0
View file @ 339fba9c
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="Test Component" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>default_reference</string> </key>
<value> <string>testSlapOSCRMSupportRequestGeneration</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>test.erp5.testSlapOSCRMSupportRequestGeneration</string> </value>
</item>
<item>
<key> <string>portal_type</string> </key>
<value> <string>Test Component</string> </value>
</item>
<item>
<key> <string>sid</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>text_content_error_message</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>text_content_warning_message</string> </key>
<value>
<tuple>
<string>W:108, 0: Bad indentation. Found 5 spaces, expected 4 (bad-indentation)</string>
<string>W:111, 0: Bad indentation. Found 5 spaces, expected 4 (bad-indentation)</string>
<string>W:117, 0: Bad indentation. Found 5 spaces, expected 4 (bad-indentation)</string>
<string>W:118, 0: Bad indentation. Found 5 spaces, expected 4 (bad-indentation)</string>
<string>W:120, 0: Bad indentation. Found 5 spaces, expected 4 (bad-indentation)</string>
<string>W: 68, 2: Arguments number differs from overridden method (arguments-differ)</string>
<string>W: 95, 2: Arguments number differs from overridden method (arguments-differ)</string>
<string>W:895, 4: Unused variable \'software_installation\' (unused-variable)</string>
</tuple>
</value>
</item>
<item>
<key> <string>version</string> </key>
<value> <string>erp5</string> </value>
</item>
<item>
<key> <string>workflow_history</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
</dictionary>
</pickle>
</record>
<record id="2" aka="AAAAAAAAAAI=">
<pickle>
<global name="PersistentMapping" module="Persistence.mapping"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>data</string> </key>
<value>
<dictionary>
<item>
<key> <string>component_validation_workflow</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAM=</string> </persistent>
</value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</pickle>
</record>
<record id="3" aka="AAAAAAAAAAM=">
<pickle>
<global name="WorkflowHistoryList" module="Products.ERP5Type.patches.WorkflowTool"/>
</pickle>
<pickle>
<tuple>
<none/>
<list>
<dictionary>
<item>
<key> <string>action</string> </key>
<value> <string>validate</string> </value>
</item>
<item>
<key> <string>validation_state</string> </key>
<value> <string>validated</string> </value>
</item>
</dictionary>
</list>
</tuple>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/bt/template_path_list
View file @ bebf7b6a
event_module/slapos_crm_web_message_template
person_module/allocation_tester
portal_alarms/slapos_check_computer_state
portal_alarms/slapos_check_software_instance_state
portal_alarms/slapos_crm_cancel_invoice
portal_alarms/slapos_crm_check_partially_allocated_instance
portal_alarms/slapos_crm_check_computer_state
portal_alarms/slapos_crm_check_instance_in_error
portal_alarms/slapos_crm_check_update_allocation_scope
portal_alarms/slapos_crm_check_update_personal_allocation_scope
portal_alarms/slapos_crm_create_regularisation_request
portal_alarms/slapos_crm_delete_hosting_subscription
portal_alarms/slapos_crm_invalidate_suspended_regularisation_request
......
master/bt5/slapos_crm/bt/template_test_id_list
View file @ bebf7b6a
test.erp5.testSlapOSCRMSkins
test.erp5.testSlapOSCRMAlarm
\ No newline at end of file
test.erp5.testSlapOSCRMSupportRequestGeneration
\ No newline at end of file
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