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Commit 3b74c599 authored by Romain Courteaud's avatar Romain Courteaud
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slapos_crm: alarm to reopen suspended support request with new event 

Reopen the support request when a new event is created
parent 7e3e19f5
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Showing with 410 additions and 1 deletion
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_check_suspended_support_request_to_reopen.xml 0 → 100644
View file @ 3b74c599
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="Alarm" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>active_sense_method_id</string> </key>
<value> <string>Alarm_checkSuspendedSupportRequestToReopen</string> </value>
</item>
<item>
<key> <string>automatic_solve</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string>Check if a public or a friend compute_node contacted master recently and create a ticket if the compute_node stops to contact master after some time.</string> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>slapos_crm_check_suspended_support_request_to_reopen</string> </value>
</item>
<item>
<key> <string>periodicity_hour</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_hour_frequency</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>periodicity_minute</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_minute_frequency</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>periodicity_month</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_month_day</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_month_frequency</string> </key>
<value> <int>12</int> </value>
</item>
<item>
<key> <string>periodicity_start_date</string> </key>
<value>
<object>
<klass>
<global name="_reconstructor" module="copy_reg"/>
</klass>
<tuple>
<global name="DateTime" module="DateTime.DateTime"/>
<global name="object" module="__builtin__"/>
<none/>
</tuple>
<state>
<tuple>
<float>1288051200.0</float>
<string>GMT</string>
</tuple>
</state>
</object>
</value>
</item>
<item>
<key> <string>periodicity_week</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>portal_type</string> </key>
<value> <string>Alarm</string> </value>
</item>
<item>
<key> <string>sense_method_id</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Check suspended support request to reopen</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/PortalTypeWorkflowChainTemplateItem/workflow_chain_type.xml
View file @ 3b74c599
......@@ -23,4 +23,8 @@
<type>Sale Invoice Transaction Line</type>
<workflow>slapos_crm_interaction_workflow</workflow>
</chain>
<chain>
<type>Web Message</type>
<workflow>slapos_crm_interaction_workflow</workflow>
</chain>
</workflow_chain>
\ No newline at end of file
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkSuspendedSupportRequestToReopen.py 0 → 100644
View file @ 3b74c599
portal = context.getPortalObject()
activate_kw = {'tag': tag}
portal.portal_catalog.searchAndActivate(
portal_type='Support Request',
simulation_state='suspended',
method_id='SupportRequest_checkSuspendedToReopen',
method_kw={'activate_kw': activate_kw},
activate_kw=activate_kw
)
context.activate(after_tag=tag).getId()
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkSuspendedSupportRequestToReopen.xml 0 → 100644
View file @ 3b74c599
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="_reconstructor" module="copy_reg"/>
</klass>
<tuple>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
<global name="object" module="__builtin__"/>
<none/>
</tuple>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>tag, fixit, params</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Alarm_checkSuspendedSupportRequestToReopen</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_checkSuspendedToReopen.py 0 → 100644
View file @ 3b74c599
from Products.ZSQLCatalog.SQLCatalog import SimpleQuery
portal = context.getPortalObject()
support_request = context
any_recent_event = portal.portal_catalog.getResultValue(
portal_type=portal.getPortalEventTypeList(),
follow_up__uid=support_request.getUid(),
creation_date=SimpleQuery(creation_date=support_request.getModificationDate(), comparison_operator='>')
)
if any_recent_event is not None:
support_request.validate(comment='Reopened because %s is newer' % any_recent_event.getRelativeUrl())
support_request.reindexObject(activate_kw=activate_kw)
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_checkSuspendedToReopen.xml 0 → 100644
View file @ 3b74c599
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="_reconstructor" module="copy_reg"/>
</klass>
<tuple>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
<global name="object" module="__builtin__"/>
<none/>
</tuple>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>activate_kw=None</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequest_checkSuspendedToReopen</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/slapos_crm_interaction_workflow/interaction_Event_setFollowUp.xml 0 → 100644
View file @ 3b74c599
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="Interaction Workflow Interaction" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>categories</string> </key>
<value>
<tuple>
<string>after_script/portal_workflow/slapos_crm_interaction_workflow/script_Base_triggerCheckSuspendedSupportRequestToReopen</string>
</tuple>
</value>
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>interaction_Event_setFollowUp</string> </value>
</item>
<item>
<key> <string>portal_type_filter</string> </key>
<value>
<tuple>
<string>Web Message</string>
</tuple>
</value>
</item>
<item>
<key> <string>temporary_document_disallowed</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>title</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>trigger_method_id</string> </key>
<value>
<tuple>
<string>_setFollowUp.*</string>
</tuple>
</value>
</item>
<item>
<key> <string>trigger_once_per_transaction</string> </key>
<value> <int>0</int> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/slapos_crm_interaction_workflow/script_Base_triggerCheckSuspendedSupportRequestToReopen.py 0 → 100644
View file @ 3b74c599
event = state_change['object']
support_request = event.getFollowUpValue()
if (support_request is not None) and (support_request.getSimulationState() == 'suspended'):
return state_change['object'].Base_reindexAndSenseAlarm(['slapos_crm_check_suspended_support_request_to_reopen'])
master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/slapos_crm_interaction_workflow/script_Base_triggerCheckSuspendedSupportRequestToReopen.xml 0 → 100644
View file @ 3b74c599
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="Workflow Script" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="_reconstructor" module="copy_reg"/>
</klass>
<tuple>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
<global name="object" module="__builtin__"/>
<none/>
</tuple>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>state_change</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>script_Base_triggerCheckSuspendedSupportRequestToReopen</string> </value>
</item>
<item>
<key> <string>portal_type</string> </key>
<value> <string>Workflow Script</string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value>
<none/>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/bt/template_portal_type_workflow_chain_list
View file @ 3b74c599
......@@ -9,3 +9,4 @@ Regularisation Request | ticket_interaction_workflow
Regularisation Request | ticket_workflow
Sale Invoice Transaction Line | slapos_crm_interaction_workflow
Sale Invoice Transaction | slapos_crm_interaction_workflow
Web Message | slapos_crm_interaction_workflow
\ No newline at end of file
master/bt5/slapos_erp5/TestTemplateItem/portal_components/test.erp5.testSlapOSCodingStyle.py
View file @ 3b74c599
......@@ -116,6 +116,7 @@ def makeTestSlapOSCodingStyleTestCase(tested_business_template):
'slapos_crm_monitoring/SupportRequestModule_exportMonitoringOPMLDescriptionList',
'slapos_crm_monitoring/SupportRequestModule_getInstanceMessageList',
'slapos_crm_monitoring/SupportRequestModule_getMonitoringOPMLDescriptionList',
'slapos_crm_monitoring/SupportRequest_checkSuspendedToReopen',
'slapos_crm_monitoring/SupportRequest_getInstanceMessageList',
'slapos_crm_monitoring/SupportRequest_getInstanceMonitorUrl',
'slapos_crm_monitoring/SupportRequest_getMonitorUrl',
......
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