<value><string>The ticket workflow keeps track of ticket processing. A ticket is created in draft state. It is then submitted by its author (Owner) or operator (Assignee) and waits for further approval. The ticket manager (Assignor) eventually approves the ticket. The ticket is then open. The ticket can be closed by the ticket manager or by the ticket operator.</string></value>
<value><string>Tickets in this state require processing. They can be filled with events, and will remain open until their treatment is not entirely over.</string></value>
<value><string>Use the Cancel action to stop any further processing for this ticket yet keep a trace of it (unlike the Delete action).</string></value>
<value><string>Use the Delete action to delete tickets. This action can be invoked through the trash icon is list mode. It is not displayed in the action menu.</string></value>