slapos_crm: create alarm to close personal computer which didn't contact for too long

Change allocation scope to close/outdated

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkAndUpdatePersonalComputerAllocationScope.py

@@ -4,12 +4,9 @@ category_personal = portal.restrictedTraverse("portal_categories/allocation_scop
 
 if category_personal is not None:
   portal.portal_catalog.searchAndActivate(
-    portal_type='Computer', 
-    validation_state='validated', 
-    modification_date=(DateTime() - 30).strftime('<=%Y/%m/%d'), 
-    default_allocation_scope_uid=category_personal.getUid(), 
-    left_join_list=['aggregate_related_uid'], 
-    aggregate_related_uid=None,
+    portal_type='Computer',
+    validation_state='validated',
+    default_allocation_scope_uid=category_personal.getUid(),
     method_id='Computer_checkAndUpdatePersonalAllocationScope',
     activate_kw={'tag': tag})
 

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_generateSupportRequestForSlapOS.py

@@ -31,7 +31,10 @@ if support_request_in_progress is not None:
 support_request_in_progress = context.REQUEST.get("support_request_in_progress", None)
 
 if support_request_in_progress is not None:
-  return portal.restrictedTraverse(support_request_in_progress)
+  support_request = portal.restrictedTraverse(support_request_in_progress)
+  if support_request.getTitle() == title and \
+        support_request.getSourceProjectUid() == source_project_value.getUid():
+    return portal.restrictedTraverse(support_request_in_progress)
 
 resource = portal.service_module.\
                   slapos_crm_monitoring.getRelativeUrl()

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Computer_checkAndUpdateAllocationScope.py

@@ -16,25 +16,29 @@ person = computer.getSourceAdministrationValue(portal_type="Person")
 if not person:
   return
 
-if not person.Person_isServiceProvider():
-  edit_kw = {
-    'allocation_scope': target_allocation_scope,
-  }
-
-  # Create a ticket (or re-open it) for this issue!
-  request_title = 'We have changed allocation scope for %s' % computer_reference
-  request_description = 'Allocation scope has been changed to ' \
-                       '%s for %s' % (target_allocation_scope, computer_reference)
-            
-  support_request = context.Base_generateSupportRequestForSlapOS(
-                 request_title,
-                 request_description,
-                 computer.getRelativeUrl()
-               )
+if check_service_provider and person.Person_isServiceProvider():
+  return
+
+edit_kw = {
+  'allocation_scope': target_allocation_scope,
+}
+
+# Create a ticket (or re-open it) for this issue!
+request_title = 'Allocation scope of %s changed to %s' % (computer_reference,
+                                               target_allocation_scope)
+request_description = 'Allocation scope has been changed to ' \
+                     '%s for %s' % (target_allocation_scope, computer_reference)
 
+support_request = context.Base_generateSupportRequestForSlapOS(
+               request_title,
+               request_description,
+               computer.getRelativeUrl()
+             )
+
+if support_request is not None:
   if support_request.getSimulationState() != "validated":
     support_request.validate()
-  
+
   # Send notification message
   message = request_description
   notification_message = portal.portal_notifications.getDocumentValue(
@@ -43,8 +47,9 @@ if not person.Person_isServiceProvider():
   if notification_message is not None:
     mapping_dict = {'computer_title':computer.getTitle(),
                     'computer_id':computer_reference,
+                    'computer_url':computer.getRelativeUrl(),
                     'allocation_scope':allocation_scope}
-
+  
     message = notification_message.asText(
               substitution_method_parameter_dict={'mapping_dict': mapping_dict})
 
@@ -52,6 +57,15 @@ if not person.Person_isServiceProvider():
            request_title, message, person.getRelativeUrl())
 
   if event is not None:
-    computer.edit(**edit_kw)
+    # event added, suspend ticket
+    if portal.portal_workflow.isTransitionPossible(support_request, 'suspend'):
+      support_request.suspend()
+  elif not force:
+    return support_request
 
+  computer.edit(**edit_kw)
   return support_request
+
+elif force:
+  # Update computer event if ticket is not created
+  computer.edit(**edit_kw)

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Computer_checkAndUpdateAllocationScope.xml

@@ -50,7 +50,7 @@
         </item>
         <item>
             <key> <string>_params</string> </key>
-            <value> <string>target_allocation_scope=\'open/personal\', notification_message_reference=\'slapos-crm-computer_allocation_scope.notification\'</string> </value>
+            <value> <string>target_allocation_scope=\'open/personal\', notification_message_reference=\'slapos-crm-computer_allocation_scope.notification\', check_service_provider=True, force=False</string> </value>
         </item>
         <item>
             <key> <string>id</string> </key>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Computer_checkAndUpdatePersonalAllocationScope.py

+if context.Computer_hasContactedRecently():
+  return
+
 return context.Computer_checkAndUpdateAllocationScope(
-  target_allocation_scope = 'close/termination',
-  notification_message_reference='slapos-crm-computer_personal_allocation_scope.notification')
+  target_allocation_scope = 'close/outdated',
+  notification_message_reference='slapos-crm-computer-allocation-scope-closed.notification',
+  check_service_provider=False,
+  force=True)

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Computer_hasContactedRecently.py

+portal = context.getPortalObject()
+computer = context
+maximum_days = 31
+now_date = DateTime()
+
+if (now_date - computer.getCreationDate()) < maximum_days:
+  # This computer was created recently skip
+  return True
+
+memcached_dict = portal.portal_memcached.getMemcachedDict(
+  key_prefix='slap_tool',
+  plugin_path='portal_memcached/default_memcached_plugin')
+
+# Check if there is some information in memcached
+try:
+  d = memcached_dict[computer.getReference()]
+except KeyError:
+  message_dict = {}
+else:
+  message_dict = json.loads(d)
+
+if message_dict.has_key('created_at'):
+  contact_date = DateTime(message_dict.get('created_at').encode('utf-8'))
+  return (now_date - contact_date) < maximum_days
+
+# If no memcached, check in consumption report
+for sale_packing_list in portal.portal_catalog(
+         portal_type="Sale Packing List Line",
+         simulation_state="delivered",
+         default_aggregate_uid=computer.getUid(),
+         sort_on=[('movement.start_date', 'DESC')],
+         limit=1):
+  return (now_date - sale_packing_list.getStartDate()) < maximum_days
+
+return False

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Computer_hasContactedRecently.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>Script_magic</string> </key>
+            <value> <int>3</int> </value>
+        </item>
+        <item>
+            <key> <string>_bind_names</string> </key>
+            <value>
+              <object>
+                <klass>
+                  <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
+                </klass>
+                <tuple/>
+                <state>
+                  <dictionary>
+                    <item>
+                        <key> <string>_asgns</string> </key>
+                        <value>
+                          <dictionary>
+                            <item>
+                                <key> <string>name_container</string> </key>
+                                <value> <string>container</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_context</string> </key>
+                                <value> <string>context</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_m_self</string> </key>
+                                <value> <string>script</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_subpath</string> </key>
+                                <value> <string>traverse_subpath</string> </value>
+                            </item>
+                          </dictionary>
+                        </value>
+                    </item>
+                  </dictionary>
+                </state>
+              </object>
+            </value>
+        </item>
+        <item>
+            <key> <string>_params</string> </key>
+            <value> <string></string> </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>Computer_hasContactedRecently</string> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_trySendNotificationMessage.py

@@ -20,7 +20,8 @@ event.edit(
   text_content=message,
   start_date = DateTime(),
   resource = resource,
-  source=source_relative_url,
+  source=support_request.getSource(),
+  destination=destination_relative_url,
   follow_up=support_request.getRelativeUrl(),
 )
 event.stop()

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_trySendNotificationMessage.xml

@@ -50,7 +50,7 @@
         </item>
         <item>
             <key> <string>_params</string> </key>
-            <value> <string>message_title, message, source_relative_url</string> </value>
+            <value> <string>message_title, message, destination_relative_url</string> </value>
         </item>
         <item>
             <key> <string>id</string> </key>