create support request's reference just same as event's reference.

bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/SupportRequest_init.xml

@@ -50,9 +50,20 @@
         </item>
         <item>
             <key> <string>_body</string> </key>
-            <value> <string># Define Reference from ID\n
-support_request_id = context.getId()\n
-context.setReference("SR-%s" % support_request_id)\n
+            <value> <string># Define Reference from ID provided by portal_ids\n
+portal = context.getPortalObject()\n
+type_definition = context.getTypeInfo()\n
+\n
+short_portal_type = type_definition.getShortTitle()\n
+if not short_portal_type:\n
+  short_portal_type = \'\'.join(s for s in type_definition.getId() if s.isupper())\n
+\n
+id_group = (\'reference\', short_portal_type)\n
+default = 1\n
+new_id = portal.portal_ids.generateNewId(id_group=id_group, default=default)\n
+reference = \'%s-%s\' % (short_portal_type, new_id)\n
+\n
+context.setReference(reference)\n
 </string> </value>
         </item>
         <item>

bt5/erp5_crm/bt/revision

-567
+568
\ No newline at end of file