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Lisa Casino
slapos.core
Commits
e8d307fe
Commit
e8d307fe
authored
Nov 27, 2018
by
Alain Takoudjou
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slapos_crm_monitoring: add error message in generated ticket for hosting subscription
parent
25d42cb4
Changes
1
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1 changed file
with
7 additions
and
1 deletion
+7
-1
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/HostingSubscription_createSupportRequestEvent.py
...nitoring/HostingSubscription_createSupportRequestEvent.py
+7
-1
No files found.
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/HostingSubscription_createSupportRequestEvent.py
View file @
e8d307fe
portal
=
context
.
getPortalObject
()
ticket_title
=
"Hosting Subscription %s is failing."
%
context
.
getTitle
()
error_message
=
instance
.
SoftwareInstance_hasReportedError
(
include_message
=
True
)
description
=
"%s contains software instances which are unallocated or reporting errors."
%
(
context
.
getTitle
())
if
error_message
:
description
+=
"
\
n
\
n
Message: %s"
%
error_message
else
:
error_message
=
"No message!"
support_request
=
context
.
Base_generateSupportRequestForSlapOS
(
ticket_title
,
...
...
@@ -28,7 +33,8 @@ notification_message = portal.portal_notifications.getDocumentValue(
reference
=
notification_reference
)
if
notification_message
is
not
None
:
mapping_dict
=
{
'hosting_subscription_title'
:
context
.
getTitle
(),
'instance'
:
instance
.
getTitle
()}
'instance'
:
instance
.
getTitle
(),
'error_text'
:
error_message
}
message
=
notification_message
.
asText
(
substitution_method_parameter_dict
=
{
'mapping_dict'
:
mapping_dict
})
...
...
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