Commit 033d759a authored by Firdaws Farukh's avatar Firdaws Farukh

Mention behaviour of renew button being disabled

parent 029d4eea
...@@ -219,6 +219,8 @@ of the date of expiry with a banner in the GitLab user interface. ...@@ -219,6 +219,8 @@ of the date of expiry with a banner in the GitLab user interface.
To renew your subscription: To renew your subscription:
1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and beneath your existing subscription, select **Renew**. 1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and beneath your existing subscription, select **Renew**.
The **Renew** button remains disabled (grayed-out) until 15 days before a subscription expires.
You can hover your mouse on the **Renew** button to see the date when it will become active.
1. Review your renewal details and complete the payment process. 1. Review your renewal details and complete the payment process.
1. Select **Confirm purchase**. 1. Select **Confirm purchase**.
......
...@@ -384,6 +384,8 @@ We recommend following these steps during renewal: ...@@ -384,6 +384,8 @@ We recommend following these steps during renewal:
1. Prune any inactive or unwanted users by [blocking them](../../user/admin_area/moderate_users.md#block-a-user). 1. Prune any inactive or unwanted users by [blocking them](../../user/admin_area/moderate_users.md#block-a-user).
1. Determine if you have a need for user growth in the upcoming subscription. 1. Determine if you have a need for user growth in the upcoming subscription.
1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and select the **Renew** button beneath your existing subscription. 1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and select the **Renew** button beneath your existing subscription.
The **Renew** button remains disabled (grayed-out) until 15 days before a subscription expires.
You can hover your mouse on the **Renew** button to see the date when it will become active.
NOTE: NOTE:
If you need to change your [GitLab tier](https://about.gitlab.com/pricing/), contact our sales team via [the sales contact form](https://about.gitlab.com/sales/) for assistance as this can't be done in the Customers Portal. If you need to change your [GitLab tier](https://about.gitlab.com/pricing/), contact our sales team via [the sales contact form](https://about.gitlab.com/sales/) for assistance as this can't be done in the Customers Portal.
......
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