| ~S1 | Blocker | Unusable feature with no workaround, user is blocked | Impacts 50% or more of users | Outage, Significant impact on all of GitLab.com | |
| ~S1 | Blocker | Unusable feature with no workaround, user is blocked | Impacts 50% or more of users | Outage, Significant impact on all of GitLab.com | | Above 9000ms to timing out |
| ~S2 | Critical Severity | Broken Feature, workaround too complex & unacceptable | Impacts between 25%-50% of users | Significant impact on large portions of GitLab.com | Degradation is guaranteed to occur in the near future |
| ~S2 | Critical Severity | Broken Feature, workaround too complex & unacceptable | Impacts between 25%-50% of users | Significant impact on large portions of GitLab.com | Degradation is guaranteed to occur in the near future | Between 2000ms and 9000ms |
| ~S3 | Major Severity | Broken feature with an acceptable workaround | Impacts up to 25% of users | Limited impact on important portions of GitLab.com | Degradation is likely to occur in the near future |
| ~S3 | Major Severity | Broken feature with an acceptable workaround | Impacts up to 25% of users | Limited impact on important portions of GitLab.com | Degradation is likely to occur in the near future | Between 1000ms and 2000ms |
| ~S4 | Low Severity | Functionality inconvenience or cosmetic issue | Impacts less than 5% of users | Minor impact on GitLab.com | Degradation _may_ occur but it's not likely |
| ~S4 | Low Severity | Functionality inconvenience or cosmetic issue | Impacts less than 5% of users | Minor impact on GitLab.com | Degradation _may_ occur but it's not likely | Between 500ms and 1000ms |
If a bug seems to fall between two severity labels, assign it to the higher-severity label.
If a bug seems to fall between two severity labels, assign it to the higher-severity label.
...
@@ -503,3 +503,8 @@ to be involved in some capacity when work begins on the follow-up issue.
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@@ -503,3 +503,8 @@ to be involved in some capacity when work begins on the follow-up issue.
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[Return to Contributing documentation](index.md)
[Return to Contributing documentation](index.md)
[^1]:Our current response time standard is based on the TTFB P90 results of the
GitLab Performance Tool (GPT) being run against the 10k-user reference
environment. This run happens nightly and results are outputted to the
[wiki on the GPT project.](https://gitlab.com/gitlab-org/quality/performance/-/wikis/Benchmarks/Latest/10k)