Add feedback verbiage to guided tour exit routine

- We want to be able to collect user feedback data from the tour
  upon exit.  This will enable us to better analyze user experiences
  from the on-boarding process and adjust our process as necessary.
- Fix typo on welcome page
- we need to track feedback as a state in order to properly
  transition from exit tour to feedback to actually exiting

ee/app/assets/javascripts/onboarding/constants.js

 import { s__, sprintf } from '~/locale';
+import { glEmojiTag } from '~/emoji';
 
 export const ONBOARDING_DISMISSED_COOKIE_NAME = 'onboarding_dismissed';
 
@@ -31,16 +32,36 @@ export const LABEL_SEARCH_QUERY = `scope=all&state=opened&label_name[]=${encodeU
   ACCEPTING_MR_LABEL_TEXT,
 )}`;
 
-export const EXIT_TOUR_CONTENT = {
+export const FEEDBACK_CONTENT = {
   text: sprintf(
     s__(
-      'UserOnboardingTour|Thanks for taking the guided tour. Remember, if you want to go through it again, you can start %{emphasisStart}Learn GitLab%{emphasisEnd} in the help menu on the top right.',
+      "UserOnboardingTour|Great job! %{clapHands} We hope the tour was helpful and that you learned how to use GitLab.%{lineBreak}%{lineBreak}We'd love to get your feedback on this tour.%{lineBreak}%{lineBreak}%{emphasisStart}How helpful would you say this guided tour was?%{emphasisEnd}%{lineBreak}%{lineBreak}",
     ),
     {
       emphasisStart: '<strong>',
       emphasisEnd: '</strong>',
+      lineBreak: '<br/>',
+      clapHands: glEmojiTag('clap'),
     },
     false,
   ),
-  buttons: [{ text: s__('UserOnboardingTour|Got it'), btnClass: 'btn-primary', exitTour: true }],
+  feedbackButtons: true,
+  feedbackSize: 5,
+};
+
+export const EXIT_TOUR_CONTENT = {
+  text: sprintf(
+    s__('UserOnboardingTour|Thanks for the feedback! %{thumbsUp}'),
+    {
+      thumbsUp: glEmojiTag('thumbsup'),
+    },
+    false,
+  ),
+  buttons: [
+    {
+      text: s__("UserOnboardingTour|Close 'Learn GitLab'"),
+      btnClass: 'btn-primary',
+      exitTour: true,
+    },
+  ],
 };

ee/app/assets/javascripts/onboarding/onboarding_helper/components/app.vue

@@ -18,6 +18,10 @@ export default {
       type: Array,
       required: true,
     },
+    feedbackContent: {
+      type: Object,
+      required: true,
+    },
     exitTourContent: {
       type: Object,
       required: true,
@@ -41,6 +45,7 @@ export default {
       'tourData',
       'lastStepIndex',
       'helpContentIndex',
+      'tourFeedback',
       'exitTour',
       'dismissed',
     ]),
@@ -53,11 +58,11 @@ export default {
       'actionPopover',
     ]),
     helpContentData() {
-      if (this.showStepContent) {
-        return this.exitTour ? this.exitTourContent : this.helpContent;
-      }
+      if (!this.showStepContent) return null;
+      if (this.exitTour) return this.exitTourContent;
+      if (this.tourFeedback) return this.feedbackContent;
 
-      return null;
+      return this.helpContent;
     },
     completedSteps() {
       return Math.max(this.lastStepIndex, 0);
@@ -73,6 +78,7 @@ export default {
       'setHelpContentIndex',
       'switchTourPart',
       'setExitTour',
+      'setTourFeedback',
       'setDismissed',
     ]),
     init() {
@@ -111,6 +117,7 @@ export default {
     },
     handleRestartStep() {
       this.showExitTourContent(false);
+      this.handleFeedbackTourContent(false);
       Tracking.event(TRACKING_CATEGORY, 'click_link', {
         label: this.getTrackingLabel(),
         property: 'restart_this_step',
@@ -131,19 +138,41 @@ export default {
       }
     },
     handleClickPopoverButton(button) {
-      const { showExitTourContent, exitTour, redirectPath, nextPart, dismissPopover } = button;
+      const {
+        showExitTourContent,
+        exitTour,
+        redirectPath,
+        nextPart,
+        dismissPopover,
+        feedbackResult,
+        showFeedbackTourContent,
+      } = button;
       const helpContentItems = this.stepContent
         ? this.stepContent.getHelpContent({ projectName: this.projectName })
         : null;
-
       const showNextContentItem =
         helpContentItems &&
         helpContentItems.length > 1 &&
         this.helpContentIndex < helpContentItems.length - 1;
 
+      // track feedback
+      if (feedbackResult) {
+        Tracking.event(TRACKING_CATEGORY, 'click_link', {
+          label: 'feedback',
+          property: 'feedback_result',
+          value: feedbackResult,
+        });
+      }
+
+      // display feedback content after user hits the exit button
+      if (showFeedbackTourContent) {
+        this.handleFeedbackTourContent(true);
+        return;
+      }
+
       // display exit tour content
       if (showExitTourContent) {
-        this.showExitTourContent(true);
+        this.handleShowExitTourContent(true);
         return;
       }
 
@@ -191,6 +220,11 @@ export default {
       });
       this.showExitTourContent(showExitTour);
     },
+    handleFeedbackTourContent(showTourFeedback) {
+      this.dismissPopover = false;
+      this.showStepContent = true;
+      this.setTourFeedback(showTourFeedback);
+    },
     showExitTourContent(showExitTour) {
       this.dismissPopover = false;
       this.showStepContent = true;
@@ -230,6 +264,7 @@ export default {
       @clickPopoverButton="handleClickPopoverButton"
       @restartStep="handleRestartStep"
       @skipStep="handleSkipStep"
+      @showFeedbackContent="handleFeedbackTourContent"
       @showExitTourContent="handleShowExitTourContent"
       @exitTour="handleExitTour"
     />

ee/app/assets/javascripts/onboarding/onboarding_helper/components/help_content_popover.vue

 <script>
-import { GlPopover, GlButton } from '@gitlab/ui';
+import { GlPopover, GlButton, GlButtonGroup } from '@gitlab/ui';
 
 export default {
   name: 'HelpContentPopover',
   components: {
     GlPopover,
     GlButton,
+    GlButtonGroup,
   },
   props: {
     target: {
@@ -68,6 +69,27 @@ export default {
           </span>
         </template>
       </template>
+      <template v-if="helpContent.feedbackButtons">
+        <gl-button-group>
+          <gl-button
+            v-for="feedbackValue in helpContent.feedbackSize"
+            :key="feedbackValue"
+            @click="
+              callButtonAction({
+                feedbackResult: feedbackValue,
+                showExitTourContent: true,
+                exitTour: true,
+              })
+            "
+          >
+            {{ feedbackValue }}
+          </gl-button>
+        </gl-button-group>
+        <div class="pt-1">
+          <small>{{ __('Not helpful') }}</small>
+          <small class="ml-4">{{ __('Very helpful') }}</small>
+        </div>
+      </template>
     </div>
   </gl-popover>
 </template>

ee/app/assets/javascripts/onboarding/onboarding_helper/components/onboarding_helper.vue

@@ -132,8 +132,8 @@ export default {
     restartStep() {
       this.$emit('restartStep');
     },
-    showExitTourContent() {
-      this.$emit('showExitTourContent', true);
+    showFeedbackContent() {
+      this.$emit('showFeedbackContent', true);
     },
     callButtonAction(button) {
       this.$emit('clickPopoverButton', button);
@@ -208,7 +208,7 @@ export default {
           </gl-link>
         </li>
         <li>
-          <gl-link class="qa-exit-tour-link d-inline-flex" @click="showExitTourContent">
+          <gl-link class="qa-exit-tour-link d-inline-flex" @click="showFeedbackContent">
             <icon name="leave" class="mr-1" />
             <span>{{ s__("UserOnboardingTour|Exit 'Learn GitLab'") }}</span>
           </gl-link>

ee/app/assets/javascripts/onboarding/onboarding_helper/index.js

@@ -3,7 +3,7 @@ import { mapActions } from 'vuex';
 import OnboardingApp from './components/app.vue';
 import createStore from './store';
 import onboardingUtils from './../utils';
-import { TOUR_TITLES, EXIT_TOUR_CONTENT } from './../constants';
+import { TOUR_TITLES, FEEDBACK_CONTENT, EXIT_TOUR_CONTENT } from './../constants';
 import TOUR_PARTS from './../tour_parts';
 
 export default function() {
@@ -51,6 +51,7 @@ export default function() {
         props: {
           tourTitles: TOUR_TITLES,
           exitTourContent: EXIT_TOUR_CONTENT,
+          feedbackContent: FEEDBACK_CONTENT,
           goldenTanukiSvgPath,
         },
       });

ee/app/assets/javascripts/onboarding/onboarding_helper/store/actions.js

@@ -29,6 +29,10 @@ export const switchTourPart = ({ dispatch }, tourKey) => {
   dispatch('setHelpContentIndex', 0);
 };
 
+export const setTourFeedback = ({ commit }, tourFeedback) => {
+  commit(types.SET_FEEDBACK, tourFeedback);
+};
+
 export const setExitTour = ({ commit }, exitTour) => {
   commit(types.SET_EXIT_TOUR, exitTour);
 };

ee/app/assets/javascripts/onboarding/onboarding_helper/store/mutation_types.js

@@ -2,5 +2,6 @@ export const SET_INITIAL_DATA = 'SET_INITIAL_DATA';
 export const SET_TOUR_KEY = 'SET_TOUR_KEY';
 export const SET_LAST_STEP_INDEX = 'SET_LAST_STEP_INDEX';
 export const SET_HELP_CONTENT_INDEX = 'SET_HELP_CONTENT_INDEX';
+export const SET_FEEDBACK = 'SET_FEEDBACK';
 export const SET_EXIT_TOUR = 'SET_EXIT_TOUR';
 export const SET_DISMISSED = 'SET_DISMISSED';

ee/app/assets/javascripts/onboarding/onboarding_helper/store/mutations.js

@@ -13,6 +13,9 @@ export default {
   [types.SET_HELP_CONTENT_INDEX](state, payload) {
     state.helpContentIndex = payload;
   },
+  [types.SET_FEEDBACK](state, payload) {
+    state.tourFeedback = payload;
+  },
   [types.SET_EXIT_TOUR](state, payload) {
     state.exitTour = payload;
   },

ee/app/assets/javascripts/onboarding/onboarding_helper/store/state.js

@@ -11,4 +11,5 @@ export default () => ({
   dismissed: false,
   createdProjectPath: '',
   exitTour: false,
+  tourFeedback: false,
 });

ee/app/assets/javascripts/onboarding/onboarding_welcome/components/welcome_page.vue

@@ -90,7 +90,7 @@ export default {
     <p class="mt-4">
       {{
         __(
-          'We created a short guided tour that will help you learn the basics of GitLab and how it will help you be better at your job. It should only take a couple of minutes. You willl be guided by two types of helpers, best recognized by their color.',
+          'We created a short guided tour that will help you learn the basics of GitLab and how it will help you be better at your job. It should only take a couple of minutes. You will be guided by two types of helpers, best recognized by their color.',
         )
       }}
     </p>

ee/changelogs/unreleased/2-add-user-feedback-to-on-boarding.yml

+---
+title: Add user feedback to exit routine of onboarding tour
+merge_request:
+author:
+type: changed

ee/spec/javascripts/onboarding/onboarding_helper/components/app_spec.js

@@ -20,6 +20,11 @@ describe('User onboarding helper app', () => {
   };
   const tourTitles = [{ id: 1, title: 'First tour' }, { id: 2, title: 'Second tour' }];
   const exitTourContent = {
+    text: 'feedback content',
+    feedbackButtons: true,
+    feedbackSize: 5,
+  };
+  const feedbackContent = {
     text: 'exit tour content',
     buttons: [{ text: 'OK', btnClass: 'btn-primary' }],
   };
@@ -27,6 +32,7 @@ describe('User onboarding helper app', () => {
   const defaultProps = {
     tourTitles,
     exitTourContent,
+    feedbackContent,
     goldenTanukiSvgPath: 'illustrations/golden_tanuki.svg',
   };
 
@@ -70,6 +76,12 @@ describe('User onboarding helper app', () => {
 
         expect(vm.helpContentData).toEqual(exitTourContent);
       });
+
+      it('returns an object containing tour feedback content if tourFeedback is true', () => {
+        store.dispatch('setTourFeedback', true);
+
+        expect(vm.helpContentData).toEqual(feedbackContent);
+      });
     });
 
     describe('completedSteps', () => {
@@ -164,12 +176,14 @@ describe('User onboarding helper app', () => {
     });
 
     describe('handleRestartStep', () => {
-      it('calls the "showExitTourContent" method', () => {
+      it('calls the "showExitTourContent" and "handleFeedbackTourContent" methods', () => {
         spyOn(vm, 'showExitTourContent');
+        spyOn(vm, 'handleFeedbackTourContent');
 
         vm.handleRestartStep();
 
         expect(vm.showExitTourContent).toHaveBeenCalledWith(false);
+        expect(vm.handleFeedbackTourContent).toHaveBeenCalledWith(false);
       });
 
       it('emits the "onboardingHelper.hideActionPopover" event', () => {
@@ -308,6 +322,22 @@ describe('User onboarding helper app', () => {
       });
     });
 
+    describe('handleFeedbackTourContent', () => {
+      it('sets the "dismissPopover" prop to false', () => {
+        vm.handleFeedbackTourContent(true);
+
+        expect(vm.dismissPopover).toBeFalsy();
+      });
+
+      it('calls the "setTourFeedback" method', () => {
+        spyOn(vm.$store, 'dispatch');
+
+        vm.handleFeedbackTourContent(true);
+
+        expect(vm.$store.dispatch).toHaveBeenCalledWith('setTourFeedback', true);
+      });
+    });
+
     describe('handleExitTour', () => {
       it('calls the "hideActionPopover" method', () => {
         spyOn(vm, 'hideActionPopover');

ee/spec/javascripts/onboarding/onboarding_helper/components/onboarding_helper_spec.js

@@ -226,7 +226,7 @@ describe('User onboarding tour parts list', () => {
       it('emits the "showExitTourContent" event when the "Exit Learn GitLab" link is clicked', () => {
         wrapper.find('.qa-exit-tour-link').vm.$emit('click');
 
-        expect(wrapper.emitted('showExitTourContent')).toBeTruthy();
+        expect(wrapper.emitted('showFeedbackContent')).toBeTruthy();
       });
     });
 

ee/spec/javascripts/onboarding/onboarding_helper/store/actions_spec.js

@@ -8,6 +8,7 @@ import {
   setLastStepIndex,
   setHelpContentIndex,
   switchTourPart,
+  setTourFeedback,
   setExitTour,
   setDismissed,
 } from 'ee/onboarding/onboarding_helper/store/actions';
@@ -140,6 +141,21 @@ describe('User onboarding helper store actions', () => {
     });
   });
 
+  describe('setTourFeedback', () => {
+    it(`commits ${types.SET_FEEDBACK} mutation`, done => {
+      const tourFeedback = true;
+
+      testAction(
+        setTourFeedback,
+        tourFeedback,
+        state,
+        [{ type: types.SET_FEEDBACK, payload: tourFeedback }],
+        [],
+        done,
+      );
+    });
+  });
+
   describe('setDismissed', () => {
     it(`commits ${types.SET_DISMISSED} mutation`, done => {
       const dismissed = true;

ee/spec/javascripts/onboarding/onboarding_helper/store/mutations_spec.js

@@ -23,6 +23,7 @@ describe('User onboarding helper store mutations', () => {
         dismissed: false,
         createdProjectPath: '',
         exitTour: false,
+        tourFeedback: false,
       };
 
       mutations[types.SET_INITIAL_DATA](state, initialData);
@@ -66,6 +67,14 @@ describe('User onboarding helper store mutations', () => {
     });
   });
 
+  describe('SET_FEEDBACK', () => {
+    it('sets the tourFeedback property to true', () => {
+      mutations[types.SET_FEEDBACK](state, true);
+
+      expect(state.tourFeedback).toBeTruthy();
+    });
+  });
+
   describe('SET_DISMISSED', () => {
     it('sets the dismissed property to true', () => {
       mutations[types.SET_DISMISSED](state, true);

ee/spec/javascripts/onboarding/onboarding_welcome/welcome_page_spec.js

@@ -125,7 +125,7 @@ describe('User onboarding welcome page', () => {
 
     it('displays the welcome text', () => {
       expect(wrapper.text()).toContain(
-        'We created a short guided tour that will help you learn the basics of GitLab and how it will help you be better at your job. It should only take a couple of minutes. You willl be guided by two types of helpers, best recognized by their color.',
+        'We created a short guided tour that will help you learn the basics of GitLab and how it will help you be better at your job. It should only take a couple of minutes. You will be guided by two types of helpers, best recognized by their color.',
       );
     });
 

locale/gitlab.pot

@@ -10217,6 +10217,9 @@ msgstr ""
 msgid "Not found."
 msgstr ""
 
+msgid "Not helpful"
+msgstr ""
+
 msgid "Not now"
 msgstr ""
 
@@ -16682,6 +16685,9 @@ msgstr ""
 msgid "UserOnboardingTour|Click to open the latest commit to see its details."
 msgstr ""
 
+msgid "UserOnboardingTour|Close 'Learn GitLab'"
+msgstr ""
+
 msgid "UserOnboardingTour|Commits are shown in chronological order and can be filtered by the commit message or by the branch."
 msgstr ""
 
@@ -16694,6 +16700,9 @@ msgstr ""
 msgid "UserOnboardingTour|Got it"
 msgstr ""
 
+msgid "UserOnboardingTour|Great job! %{clapHands} We hope the tour was helpful and that you learned how to use GitLab.%{lineBreak}%{lineBreak}We'd love to get your feedback on this tour.%{lineBreak}%{lineBreak}%{emphasisStart}How helpful would you say this guided tour was?%{emphasisEnd}%{lineBreak}%{lineBreak}"
+msgstr ""
+
 msgid "UserOnboardingTour|Guided GitLab Tour"
 msgstr ""
 
@@ -16757,7 +16766,7 @@ msgstr ""
 msgid "UserOnboardingTour|Take a look. Here's a nifty menu for quickly creating issues, merge requests, snippets, projects and groups. Click on it and select \"New project\" from the \"GitLab\" section to get started."
 msgstr ""
 
-msgid "UserOnboardingTour|Thanks for taking the guided tour. Remember, if you want to go through it again, you can start %{emphasisStart}Learn GitLab%{emphasisEnd} in the help menu on the top right."
+msgid "UserOnboardingTour|Thanks for the feedback! %{thumbsUp}"
 msgstr ""
 
 msgid "UserOnboardingTour|That's it for issues. Let'st take a look at %{emphasisStart}Merge Requests%{emphasisEnd}."
@@ -16964,6 +16973,9 @@ msgstr ""
 msgid "Version"
 msgstr ""
 
+msgid "Very helpful"
+msgstr ""
+
 msgid "View app"
 msgstr ""
 
@@ -17171,7 +17183,7 @@ msgstr ""
 msgid "We couldn't find any results matching"
 msgstr ""
 
-msgid "We created a short guided tour that will help you learn the basics of GitLab and how it will help you be better at your job. It should only take a couple of minutes. You willl be guided by two types of helpers, best recognized by their color."
+msgid "We created a short guided tour that will help you learn the basics of GitLab and how it will help you be better at your job. It should only take a couple of minutes. You will be guided by two types of helpers, best recognized by their color."
 msgstr ""
 
 msgid "We detected potential spam in the %{humanized_resource_name}. Please solve the reCAPTCHA to proceed."