Commit 5f72514a authored by Suzanne Selhorn's avatar Suzanne Selhorn

Merge branch 'russell/add-credit-card-declined-instructions' into 'master'

Add credit card declined instructions

Closes customers-gitlab-com#1547

See merge request gitlab-org/gitlab!38758
parents be1011fe 8350899a
......@@ -126,6 +126,19 @@ If you're purchasing a subscription for an existing **Core** self-managed
instance, ensure you're purchasing enough seats to
[cover your users](../user/admin_area/index.md#administering-users).
### Credit card declined
If your credit card is declined when purchasing a GitLab subscription, possible reasons include:
- The credit card details provided are incorrect.
- The credit card account has insufficient funds.
- You are using a virtual credit card and it has insufficient funds, or has expired.
- The transaction exceeds the credit limit.
- The transaction exceeds the credit card's maximum transaction amount.
Check with your financial institution to confirm if any of these reasons apply. If they don't
apply, contact [GitLab Support](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293).
## Manage your GitLab account
With the [Customers Portal](https://customers.gitlab.com/) you can:
......
Markdown is supported
0%
or
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment