Merge branch 'docs-aqualls-timer-entitlement' into 'master'

Add entitlement for SLA countdown timer

See merge request gitlab-org/gitlab!45563

doc/operations/incident_management/incidents.md

@@ -10,13 +10,13 @@ Incidents are critical entities in incident management workflows. They represent
 
 ## Incident Creation
 
-You can create an incident manually or automatically. 
+You can create an incident manually or automatically.
 
 ### Create incidents manually
 
 If you have at least Guest [permissions](../../user/permissions.md), to create an Incident, you have two options to do this manually.
 
-**From the Incidents List:** 
+**From the Incidents List:**
 
 > [Moved](https://gitlab.com/gitlab-org/monitor/health/-/issues/24) to GitLab core in 13.3.
 
@@ -26,7 +26,7 @@ If you have at least Guest [permissions](../../user/permissions.md), to create a
 
 ![Incident List Create](./img/incident_list_create_v13_3.png)
 
-**From the Issues List:**  
+**From the Issues List:**
 
 > [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/230857) in GitLab 13.4.
 
@@ -56,7 +56,7 @@ With Maintainer or higher [permissions](../../user/permissions.md), you can enab
    **Send a separate email notification to Developers**. Email notifications will also be sent to users with **Maintainer** and **Owner** permissions.
 1. Click **Save changes**.
 
-### Create incidents via the PagerDuty webhook 
+### Create incidents via the PagerDuty webhook
 
 > [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/119018) in GitLab 13.3.
 
@@ -181,7 +181,7 @@ un-threaded and ordered chronologically, newest to oldest:
 
 ### Service Level Agreement countdown timer
 
-> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/241663) in GitLab 13.5.
+> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/241663) in [GitLab Premium](https://about.gitlab.com/pricing/) 13.5.
 
 After enabling **Incident SLA** in the Incident Management configuration, newly-created
 incidents display a SLA (Service Level Agreement) timer showing the time remaining before