Commit 82b3bfc9 authored by Asmaa Hassan's avatar Asmaa Hassan Committed by Evan Read

Add another error message to SAML troubleshooting section

parent ec26ccc0
...@@ -538,6 +538,16 @@ Alternatively, the SAML response may be missing the `InResponseTo` attribute in ...@@ -538,6 +538,16 @@ Alternatively, the SAML response may be missing the `InResponseTo` attribute in
The identity provider administrator should ensure that the login is The identity provider administrator should ensure that the login is
initiated by the service provider and not the identity provider. initiated by the service provider and not the identity provider.
### Message: "Login to a GitLab account to link with your SAML identity"
A user can see this message when they are trying to [manually link SAML to their existing GitLab.com account](#linking-saml-to-your-existing-gitlabcom-account).
To resolve this problem, the user should check they are using the correct GitLab password to log in. They first need to
[reset their password](https://gitlab.com/users/password/new) if both:
- The account was provisioned by SCIM.
- This is the first time the user has logged in the username and password.
### Stuck in a login "loop" ### Stuck in a login "loop"
Ensure that the **GitLab single sign-on URL** has been configured as "Login URL" (or similarly named field) in the identity provider's SAML app. Ensure that the **GitLab single sign-on URL** has been configured as "Login URL" (or similarly named field) in the identity provider's SAML app.
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