On GitLab.com a custom mailbox is already configured with `contact-project+%{key}@incoming.gitlab.com` as the email address, you can still configure the
[custom suffix](#configuring-a-custom-email-address-suffix) in project settings.
Using the `service_desk_email` configuration, you can customize the mailbox
used by Service Desk. This allows you to have a separate email address for
Service Desk by also configuring a [custom suffix](#configuring-a-custom-email-address-suffix)
Service Desk will use the [Incoming email](../administration/incoming_email.md)
configuration by default. However, by using the `service_desk_email` configuration,
you can customize the mailbox used by Service Desk. This allows you to have
a separate email address for Service Desk by also configuring a [custom suffix](#configuring-a-custom-email-address-suffix)
in project settings.
The `address` must include the `+%{key}` placeholder within the 'user'
...
...
@@ -194,10 +195,10 @@ portion of the address, before the `@`. This is used to identify the project
where the issue should be created.
NOTE:
The `service_desk_email` and `incoming_email` configurations should
always use separate mailboxes. This is important, because emails picked from
`service_desk_email` mailbox are processed by a different worker and it would
not recognize `incoming_email` emails.
When configuring a custom mailbox, the `service_desk_email` and `incoming_email`
configurations shouldalways use separate mailboxes. This is important, because
emails picked from `service_desk_email` mailbox are processed by a different
worker and it would not recognize `incoming_email` emails.
To configure a custom mailbox for Service Desk with IMAP, add the following snippets to your configuration file in full:
