Revisions based on additional information

Shifting around the information provided by engineering to ensure
we introduce the concept first, then talk about the actions you can
take with that concept.

doc/operations/incident_management/index.md

@@ -7,7 +7,38 @@ info: To determine the technical writer assigned to the Stage/Group associated w
 # Incident management
 
 GitLab offers solutions for handling incidents in your applications and services,
-such as setting up Prometheus alerts, displaying metrics, and sending notifications.
+such as [setting up Prometheus alerts](#configure-prometheus-alerts),
+[displaying metrics](#embed-metrics-in-incidents-and-issues), and sending notifications.
+While no configuration is required to use the [manual features](#create-an-incident-manually)
+of incident management, both automation and [configuration](#configure-incidents-ultimate)
+of incident management are only available in
+[GitLab Ultimate and GitLab.com Gold](https://about.gitlab.com/pricing/).
+
+For users with at least Developer [permissions](../../user/permissions.md), the
+Incident Management list is available at **{cloud-gear}** **Operations > Incidents**
+in your project's sidebar. The list contains the following metrics:
+
+![Incident Management List](img/incident_list_13_3.png)
+
+- **Incident** - The description of the incident, which attempts to capture the
+  most meaningful data.
+- **Date created** - How long ago the incident was created. This field uses the
+  standard GitLab pattern of `X time ago`, but is supported by a granular date/time
+  tooltip depending on the user's locale.
+- **Assignees** - The user assigned to the incident.
+
+NOTE: **Note:**
+Incidents share the [Issues API](../../user/project/issues/index.md).
+
+## Create an incident manually
+
+> [Moved](https://gitlab.com/gitlab-org/monitor/health/-/issues/24) to GitLab core in 13.3.
+
+To create a Incident you can take any of the following actions:
+
+- Navigate to **{cloud-gear}** **Operations > Incidents** and click **Create Incident**.
+- Create a new issue using the `incident` template available when creating it.
+- Create a new issue and assign the `incident` label to it.
 
 ## Configure incidents **(ULTIMATE)**