slapos_crm: Make Ticket tab on Computer Node more universal

   Reuse Base_getOpenRelatedTicketList to query tickets consistently and extends original goal to also show Upgrade Decisions.

   This tab shows all Tickets related to the computer and to all instance trees that has one instance allocated on it (even if isn't the one that is failing).

master/bt5/slapos_crm/ActionTemplateItem/portal_types/Compute%20Node/view_related_support_request.xml

@@ -73,7 +73,7 @@
       <dictionary>
         <item>
             <key> <string>text</string> </key>
-            <value> <string>string:${object_url}/ComputeNode_viewRelatedSupportRequest</string> </value>
+            <value> <string>string:${object_url}/ComputeNode_viewTicketRelatedList</string> </value>
         </item>
       </dictionary>
     </pickle>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_getOpenRelatedTicketList.py

-"""
-  Keep a custom script for permit render other times of documents, ie.: Software Installation.
-"""
-
 portal = context.getPortalObject()
 
 kw['portal_type'] = ["Support Request", "Upgrade Decision"]
-kw['default_or_child_aggregate_uid'] = context.getUid()
+if 'default_or_child_aggregate_uid' not in kw:
+  kw['default_or_child_aggregate_uid'] = context.getUid()
 kw['sort_on'] = (('modification_date', 'DESC'),)
 if 'simulation_state' not in kw:
   kw['simulation_state'] = ['validated','submitted', 'suspended', 'invalidated', 

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_getRelatedSupportRequestList.py

-portal = context.getPortalObject()
-
-uid_list = [context.getUid()]
-for instance in portal.portal_catalog(
-    portal_type="Software Instance",
-    default_aggregate_uid=[cp.uid for cp in context.searchFolder(portal_type="Compute Partition")]):
-  uid_list.append(instance.getSpecialiseUid(portal_type="Instance Tree"))
-
-return portal.portal_catalog(
-  portal_type='Support Request',
-  default_aggregate_uid=uid_list,
-  **kw)

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_getTicketRelatedList.py

+"""
+  Get all related tickets from the computer and everything that was allocated
+  on it. 
+"""
+portal = context.getPortalObject()
+uid_list = [context.getUid()]
+
+computer_partition_uid_list = [
+  cp.getUid() for cp in context.contentValues(portal_type="Compute Partition") if cp.getSlapState() == 'busy']
+
+for instance in portal.portal_catalog(
+    portal_type="Software Instance",
+    select_dict={'specialise_uid': None},
+    specialise_portal_type="Instance Tree",
+    default_aggregate_uid=computer_partition_uid_list):
+
+  if instance.specialise_uid not in uid_list:
+    uid_list.append(instance.specialise_uid)
+
+kw['default_or_child_aggregate_uid'] = uid_list
+return context.Base_getOpenRelatedTicketList(**kw)

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_getRelatedSupportRequestList.xml → master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_getTicketRelatedList.xml

@@ -54,7 +54,7 @@
         </item>
         <item>
             <key> <string>id</string> </key>
-            <value> <string>ComputeNode_getRelatedSupportRequestList</string> </value>
+            <value> <string>ComputeNode_getTicketRelatedList</string> </value>
         </item>
       </dictionary>
     </pickle>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_viewRelatedSupportRequest.xml → master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_viewTicketRelatedList.xml

@@ -37,6 +37,10 @@
             <key> <string>action</string> </key>
             <value> <string>Base_edit</string> </value>
         </item>
+        <item>
+            <key> <string>action_title</string> </key>
+            <value> <string></string> </value>
+        </item>
         <item>
             <key> <string>description</string> </key>
             <value> <string></string> </value>
@@ -105,7 +109,7 @@
         </item>
         <item>
             <key> <string>id</string> </key>
-            <value> <string>ComputeNode_viewRelatedSupportRequest</string> </value>
+            <value> <string>ComputeNode_viewTicketRelatedList</string> </value>
         </item>
         <item>
             <key> <string>method</string> </key>
@@ -113,7 +117,7 @@
         </item>
         <item>
             <key> <string>name</string> </key>
-            <value> <string>WebSection_viewMonitoringSupportRequestList</string> </value>
+            <value> <string>ComputeNode_viewTicketRelatedList</string> </value>
         </item>
         <item>
             <key> <string>pt</string> </key>
@@ -129,7 +133,7 @@
         </item>
         <item>
             <key> <string>title</string> </key>
-            <value> <string>View Monitoring Support Request List</string> </value>
+            <value> <string>Related Tickets</string> </value>
         </item>
         <item>
             <key> <string>unicode_mode</string> </key>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_viewRelatedSupportRequest/listbox.xml → master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ComputeNode_viewTicketRelatedList/listbox.xml

@@ -122,6 +122,10 @@
                           <string>title</string>
                           <string>Title</string>
                         </tuple>
+                        <tuple>
+                          <string>portal_type</string>
+                          <string>Portal Type</string>
+                        </tuple>
                         <tuple>
                           <string>resource_title</string>
                           <string>Type</string>
@@ -227,7 +231,7 @@
       <dictionary>
         <item>
             <key> <string>method_name</string> </key>
-            <value> <string>ComputeNode_getRelatedSupportRequestList</string> </value>
+            <value> <string>ComputeNode_getTicketRelatedList</string> </value>
         </item>
       </dictionary>
     </pickle>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_recheckMonitoring.py

@@ -10,12 +10,13 @@ from DateTime import DateTime
 if context.getSimulationState() == "invalidated":
   return "Closed Ticket"
 
-document = context.getAggregateValue()
+if context.getPortalType() != "Support Request":
+  return "Not a Support Request"
 
+document = context.getAggregateValue()
 if document is None:
   return True
 
-
 aggregate_portal_type = document.getPortalType()
 if aggregate_portal_type == "Compute Node":
   if document.getMonitorScope() == "disabled":