feature/ticket-workflow-improvements

See merge request !327

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/script_createResponseAndSuspend.py

+ticket = sci['object']
+kw = sci['kwargs']
+
+event = ticket.Ticket_getCausalityValue()
+event.Event_createResponse(
+  response_event_portal_type=kw['response_event_portal_type'],
+  response_event_resource=kw['response_event_resource'],
+  response_event_title=kw.get('response_event_title'),
+  response_event_text_content=kw.get('response_event_text_content'),
+  response_event_start_date=kw['response_event_start_date'],
+  response_workflow_action=kw['response_workflow_action'],
+  response_event_notification_message=kw['response_event_notification_message'],
+  default_destination=kw['default_destination'],
+  response_event_content_type=kw['response_event_content_type'])
+
+ticket.suspend()

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/script_createResponseAndSuspend.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Script" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>Script_magic</string> </key>
+            <value> <int>3</int> </value>
+        </item>
+        <item>
+            <key> <string>_bind_names</string> </key>
+            <value>
+              <object>
+                <klass>
+                  <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
+                </klass>
+                <tuple/>
+                <state>
+                  <dictionary>
+                    <item>
+                        <key> <string>_asgns</string> </key>
+                        <value>
+                          <dictionary>
+                            <item>
+                                <key> <string>name_container</string> </key>
+                                <value> <string>container</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_context</string> </key>
+                                <value> <string>context</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_m_self</string> </key>
+                                <value> <string>script</string> </value>
+                            </item>
+                            <item>
+                                <key> <string>name_subpath</string> </key>
+                                <value> <string>traverse_subpath</string> </value>
+                            </item>
+                          </dictionary>
+                        </value>
+                    </item>
+                  </dictionary>
+                </state>
+              </object>
+            </value>
+        </item>
+        <item>
+            <key> <string>_params</string> </key>
+            <value> <string>sci</string> </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>script_createResponseAndSuspend</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Script</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/state_suspended.xml

@@ -50,7 +50,7 @@
         </item>
         <item>
             <key> <string>title</string> </key>
-            <value> <string>Suspended</string> </value>
+            <value> <string>User Assigned</string> </value>
         </item>
       </dictionary>
     </pickle>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/state_validated.xml

@@ -17,6 +17,7 @@
             <value>
               <tuple>
                 <string>destination/portal_workflow/ticket_workflow/transition_create_response_and_invalidate_action</string>
+                <string>destination/portal_workflow/ticket_workflow/transition_create_response_and_suspend_action</string>
                 <string>destination/portal_workflow/ticket_workflow/transition_invalidate</string>
                 <string>destination/portal_workflow/ticket_workflow/transition_invalidate_action</string>
                 <string>destination/portal_workflow/ticket_workflow/transition_suspend</string>
@@ -50,7 +51,7 @@
         </item>
         <item>
             <key> <string>title</string> </key>
-            <value> <string>Opened</string> </value>
+            <value> <string>Operator Assigned</string> </value>
         </item>
       </dictionary>
     </pickle>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/transition_create_response_and_suspend_action.xml

+<?xml version="1.0"?>
+<ZopeData>
+  <record id="1" aka="AAAAAAAAAAE=">
+    <pickle>
+      <global name="Workflow Transition" module="erp5.portal_type"/>
+    </pickle>
+    <pickle>
+      <dictionary>
+        <item>
+            <key> <string>action</string> </key>
+            <value> <string>%(content_url)s/Ticket_viewCreateResponseWorkflowActionDialog?workflow_action=create_response_and_suspend_action</string> </value>
+        </item>
+        <item>
+            <key> <string>action_name</string> </key>
+            <value> <string>Create Response and Assign to User</string> </value>
+        </item>
+        <item>
+            <key> <string>categories</string> </key>
+            <value>
+              <tuple>
+                <string>action_type/workflow</string>
+                <string>before_script/portal_workflow/ticket_workflow/script_checkConsistency</string>
+                <string>after_script/portal_workflow/ticket_workflow/script_createResponseAndInvalidate</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>description</string> </key>
+            <value> <string>Create an response and mark the ticket as suspended in the same time.</string> </value>
+        </item>
+        <item>
+            <key> <string>guard_expression</string> </key>
+            <value> <string>python: here.Ticket_getCausalityValue() is not None</string> </value>
+        </item>
+        <item>
+            <key> <string>guard_group</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>guard_permission</string> </key>
+            <value>
+              <tuple/>
+            </value>
+        </item>
+        <item>
+            <key> <string>guard_role</string> </key>
+            <value>
+              <tuple>
+                <string>Assignee</string>
+                <string>Assignor</string>
+              </tuple>
+            </value>
+        </item>
+        <item>
+            <key> <string>icon</string> </key>
+            <value>
+              <none/>
+            </value>
+        </item>
+        <item>
+            <key> <string>id</string> </key>
+            <value> <string>transition_create_response_and_suspend_action</string> </value>
+        </item>
+        <item>
+            <key> <string>portal_type</string> </key>
+            <value> <string>Workflow Transition</string> </value>
+        </item>
+        <item>
+            <key> <string>title</string> </key>
+            <value> <string>Create Response and Assign to User Action</string> </value>
+        </item>
+        <item>
+            <key> <string>trigger_type</string> </key>
+            <value> <int>1</int> </value>
+        </item>
+      </dictionary>
+    </pickle>
+  </record>
+</ZopeData>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/transition_suspend_action.xml

@@ -12,7 +12,7 @@
         </item>
         <item>
             <key> <string>action_name</string> </key>
-            <value> <string>Suspend Ticket</string> </value>
+            <value> <string>Assign to User</string> </value>
         </item>
         <item>
             <key> <string>categories</string> </key>
@@ -65,7 +65,7 @@
         </item>
         <item>
             <key> <string>title</string> </key>
-            <value> <string>Suspend Ticket Action</string> </value>
+            <value> <string>Assign to User Action</string> </value>
         </item>
         <item>
             <key> <string>trigger_type</string> </key>

master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/ticket_workflow/transition_validate_action.xml

@@ -12,7 +12,7 @@
         </item>
         <item>
             <key> <string>action_name</string> </key>
-            <value> <string>Open Ticket</string> </value>
+            <value> <string>Assign to Operator</string> </value>
         </item>
         <item>
             <key> <string>categories</string> </key>
@@ -64,7 +64,7 @@
         </item>
         <item>
             <key> <string>title</string> </key>
-            <value> <string>Open Ticket Action</string> </value>
+            <value> <string>Assign to Operator Action</string> </value>
         </item>
         <item>
             <key> <string>trigger_type</string> </key>