Commit 3d1fac55 authored by Russell Dickenson's avatar Russell Dickenson

Merge branch 'selhorn-saas-subscrip-edits' into 'master'

Significant refactoring to clarify steps

See merge request gitlab-org/gitlab!70739
parents 1eeb42bb 9c9fc3fb
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...@@ -4,22 +4,24 @@ group: Purchase ...@@ -4,22 +4,24 @@ group: Purchase
info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments
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# The quarterly subscription reconciliation process **(PREMIUM)** # Quarterly reconciliation and annual true-ups **(PREMIUM)**
GitLab reviews your seat usage every quarter and sends you an invoice for GitLab reviews your seat usage and sends you an invoice for any overages.
any overages. This review can occur:
Annual reviews, also known as the [annual true-up process](self_managed/index.md#users-over-license), - **Annually**, also known as the annual true-up process. This process requires you to pay the full annual subscription fee
require you to pay the full annual subscription fee for users added anytime during the year. With quarterly for users added anytime during the year.
reviews, you only pay for the remaining period of your subscription term. - **Quarterly**. With this process, you only pay for the remaining period of your subscription term.
For example, if you add users in the third quarter of your subscription term, you only ## Quarterly reconciliation process
pay 25% of what you would have paid previously. This results in substantial savings.
With the quarterly reconciliation process, if you add users in the third quarter of your subscription term, for example,
you only pay 25% of what you would have paid previously. This calculation results in substantial savings.
If it's not possible for you to participate in quarterly reconciliations, you can opt out of the If it's not possible for you to participate in quarterly reconciliations, you can opt out of the
process by using a contract amendment. In that case, you default to the annual review. process by using a contract amendment. In that case, you default to the annual review.
## Timeline for invoicing and payment ## Timeline for quarterly invoicing and payment
At the end of each subscription quarter, GitLab notifies you about overages. At the end of each subscription quarter, GitLab notifies you about overages.
The date you're notified about the overage is not the same as the date The date you're notified about the overage is not the same as the date
...@@ -28,7 +30,7 @@ you are billed. ...@@ -28,7 +30,7 @@ you are billed.
### GitLab SaaS ### GitLab SaaS
Group owners receive an email **on the reconciliation date**. Group owners receive an email **on the reconciliation date**.
The email communicates the [overage seat quantity](gitlab_com/index.md#seats-owed-example) The email communicates the [overage seat quantity](gitlab_com/index.md#seats-owed)
and expected invoice amount. and expected invoice amount.
**Seven days later**, the subscription is updated to include the additional **Seven days later**, the subscription is updated to include the additional
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